Global Head of Payment Partneships & Operations

• Nov 2020 - Present

LATAM Operations Manager

• May 2020 - Nov 2020

Responsible for coordinating the launch of the different payment methods for LATAM countries. Monitor the workflow of purchases and guarantee the proper performance of the payment channels (credit and debit cards, bank transfers, wallets, cash). Analyze the purchasing behavior of end users and propose opportunities for improvements within the payment flows and user experience. Organize promotional campaigns for video games and entertainment apps to increase revenue rates. Analyze the market for video games and entertainment apps to identify opportunities for improvement and partnership. Manage requirements and claims made by end users. Show less

Senior Specialist

• Jun 2016 - Aug 2018

Ensure the effectiveness of the Quality Management System based on international ISO 9001 standards.Carry out audits to improve the overall performance and internal control.Prepare audits reports.Detect and mitigate risks.Prepare management indicators.Be involved in developing and assess projects.

Supervisor

• May 2013 - May 2016

Lead telephone campaigns for promoting and selling of banking products and services.Manage complex customer service cases and provide effective responses.Ensure the safety of customer’s information and quality standards in phone calls.Prepare management indicators and assess the performance of the work team assigned to unit.