Wilfred Chikati

NOC and Field Team Leader at Africom Holdings
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Contact Information
us****@****om
(386) 825-5501
Location
Zimbabwe, ZW
Languages
  • English Professional working proficiency
Skills

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Shame Mutemeri

Wilfred is a dedicated core network specialist,innovative and articulate engineer.

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Credentials

  • Certificate in Project Management
    University of Zimbabwe
    Jun, 2022
    - Oct, 2024
  • Certified Project Manager
    BVOP™
    Apr, 2021
    - Oct, 2024
  • Project Management Foundations: Budgets
    LinkedIn
    Jan, 2020
    - Oct, 2024
  • IT Information Library Foundations Certification (ITIL)
    EXIN
    Sep, 2015
    - Oct, 2024

Experience

  • Africom Holdings
    • Zimbabwe
    • Telecommunications
    • 1 - 100 Employee
    • NOC and Field Team Leader
      • Oct 2018 - Present

      Managing NOC and Field teams in ensuring network availability, new service integration and customer problems resolution using ERPNext tool for tracking progress and resolving constraints in projects and tasks.>Project implementation through human and material resources management.>Network resources’ capacity optimization and business oriented costs reduction.>Industry compliance assurance and partnerships’ management.

    • Service Manager
      • Aug 2016 - Sep 2018

      Leading a team of engineers on the day-to-day running of the network focusing on managing services provided by Africom.>Responsible for maintaining network availability guided by uptime , MTTR KPIs.>Monitoring network infrastructure :BSS, Core, Transmission, servers , fibre network, passive plant.>Coordinating NOC activities whilst interacting with internal and external partners. Working on escalated issues to resolution. >Assigning work for NOC team ,monitoring and evaluation team performance.>Ensuring adherence to Service Operation Procedure on incident/event handling. Compliance with safety and health best practice.>Formulating service continuity plans with emphasis on system backups, routines execution, network redundancy systems for all infrastructure.>Update and maintain documentation for processes and procedures.>Ticket system use for client service complains and provisioning.>Negotiating with other operators on infrastructure sharing and interconnection agreements.>Attending meetings with various stake holders i.e. peer operators, regulator, government departments etc. on industry policy reviews .>Compiling reports on network performance for Operations Management and periodic regulator reports.>Participates in company budget preparation.>Supervision of NOC team and assisting with HR aspects. Show less

    • Core Network Engineer
      • Apr 2014 - Jul 2016

      Performing daily O&M on the HUAWEI CDMA core nodes namely:MSC (CSOFTX3000) ,MGW (UMG8900) and HLR (HLR9820) .Interacting with various departments in the highly convergence network which provides the following services :Voice (mobile and fixed), internet, VoIP, Optical Fibre Network.Use of M2000 for statistics, alarm monitoring and analysis.Participating in network performance meetings.Solving customer experience problems.Provide weekly Core Network KPI reportJob function strategy formulation ,task planning and implementation Show less

  • Ericsson Botswana - (BTC–beMobile Managed Service Project)
    • RAN BACK OFFICE SUPPORT Engineer
      • Dec 2010 - Dec 2012

      O&M of the Ericsson 2G Access system >Fault handling including restoration, escalation (CSR) and coordination. >Network updates through change requests and report writing. >New sites integration and testing. >Knowledge transfer to local BSS engineers. >GPRS and EDGE configuration and troubleshooting . >BSC/TRC core expansions and upgrades. >Participating in network quality meetings. >Analysis of statistics for network improvement based on KPIs. >Involved in software upgrades of the nodes. >Participating in radio frequency change activities. >Work with BSS field and Optimization teams in fault resolution/ radio network tuning. >Knowledge of RBS 6000 and EVO-BSC. Show less

  • Econet Wireless Zimbabwe
    • Zimbabwe
    • Telecommunications
    • 700 & Above Employee
    • BSS Specialist
      • Feb 2010 - Nov 2010

      Duties and responsibilities: Performing O&M activities on the BSS nodes in a combined WCDMA Ericsson and ZTE network. Duties and responsibilities: Performing O&M activities on the BSS nodes in a combined WCDMA Ericsson and ZTE network.

  • Ericsson Ghana
    • ELS BSS Engineer - Customer Network Support Project
      • Aug 2008 - Oct 2009

      (MTN Ghana Customer Network Support) Providing local support to Ericsson customers on the Access Network nodes. Emergency case handling and escalation according to Ericsson procedures. EC loading and software updating. Leading and providing knowledge transfer to local BSS Support engineers. Liaison with other ELS departments in fault resolution. (MTN Ghana Customer Network Support) Providing local support to Ericsson customers on the Access Network nodes. Emergency case handling and escalation according to Ericsson procedures. EC loading and software updating. Leading and providing knowledge transfer to local BSS Support engineers. Liaison with other ELS departments in fault resolution.

    • MSC/BSC Integration Engineer
      • Mar 2008 - Jun 2008

      MSC, HLR and BSC (AXE 810) expansion, testing and acceptance for the monolithic network. MSC, HLR and BSC (AXE 810) expansion, testing and acceptance for the monolithic network.

  • Ericsson LMN Nigeria
    • BSS Back Office O&M Engineer-Managed Service project (Celtel-Nigeria)
      • Jul 2007 - Dec 2007

      Daily O&M of BSS in a Monolithic network, trouble shooting and fault resolution, configuration of BSS parameters in BSC, running traces and troubleshooting on BSC,MSC and MSS for paging and Radio Network related optimisation functions, daily, weekly ,monthly routines on BSC Daily O&M of BSS in a Monolithic network, trouble shooting and fault resolution, configuration of BSS parameters in BSC, running traces and troubleshooting on BSC,MSC and MSS for paging and Radio Network related optimisation functions, daily, weekly ,monthly routines on BSC

  • ATM Mobilis, Algeria (Managed Service Project)
    • Core Back Office O&M Engineer
      • Jul 2005 - Sep 2006

      Working on trouble tickets (reports) and change requests (Trouble Manager-Remedy tool) concerning the Monolithic core network issued by the Front Office (Surveillance) section i.e. GMSC,HLR,MSC/VLR,SCP,STP,FNR and APG40 nodes. Fault clearing to module/card replacement. Trouble shooting faults/problems emanating from the Core and APG40 nodes. Working on trouble tickets (reports) and change requests (Trouble Manager-Remedy tool) concerning the Monolithic core network issued by the Front Office (Surveillance) section i.e. GMSC,HLR,MSC/VLR,SCP,STP,FNR and APG40 nodes. Fault clearing to module/card replacement. Trouble shooting faults/problems emanating from the Core and APG40 nodes.

    • Core Network O&M Engineer
      • Jan 2004 - Jul 2005

      Duties: HLR, BSS and MSC/VLR duties for Ericsson Monolithic network. Perform routine maintenance as per manufacturer's guidelines and recommendations. Monitor all the nodes for alarms. Escalation and follow-up of problem faults .Output of statistical data from all nodes for post processing by planning departments. Traffic and signalling routes upgrades. New node integration. Duties: HLR, BSS and MSC/VLR duties for Ericsson Monolithic network. Perform routine maintenance as per manufacturer's guidelines and recommendations. Monitor all the nodes for alarms. Escalation and follow-up of problem faults .Output of statistical data from all nodes for post processing by planning departments. Traffic and signalling routes upgrades. New node integration.

  • Econet Wireless Nigeria
    • Switch specialist
      • Oct 2002 - Nov 2003

      Working in an AXE-10 Monolithic network environment, responsible for the Operations and Maintenance of the Ericsson MSC and BSC on 24/7. Working in an AXE-10 Monolithic network environment, responsible for the Operations and Maintenance of the Ericsson MSC and BSC on 24/7.

  • Net one Cellular (Zimbabwe)
    • GSM Switch Specialist
      • Jan 1997 - Sep 2002

      Operation and maintenance of Siemens D900 MSC/VLR, HLR, AUC and EIR nodes. International roaming implementation and testing. O&M on the Prepaid, VMS/SMS InterVoice Brite node. Operation and maintenance of Siemens D900 MSC/VLR, HLR, AUC and EIR nodes. International roaming implementation and testing. O&M on the Prepaid, VMS/SMS InterVoice Brite node.

  • Zimbabwe Posts and Telecoms Corporation
    • ELECTRONIC REPAIR TECHNICIAN
      • Jan 1992 - Jan 1996

      Repair of PCB ,power supplies and analog ringers for the fixed network Repair of PCB ,power supplies and analog ringers for the fixed network

    • TRAINEE TELECOMS TECHNICIAN
      • Jan 1989 - Jan 1991

      Telecommunications training in switching systems. Telecommunications training in switching systems.

Education

  • Tel*One Engineering College
    City & Guilds Diploma, Telecommunications
    1992 - 1997
  • Tel*One Engineering College
    Diploma, Telecommunications Switching Systems
    1989 - 1991
  • Highfield High and Allan Wilson School
    O and A level Certificate
    1981 - 1986
  • Exin
    ITIL Foundation

Community

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