Wilda Shealy-Forbes
Strategic Relationship & Implementation Manager at Point & Pay- Claim this Profile
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Bio
Sandra Paparelli
Wilda and I worked in different teams but side by side in our Supervisor/Manager roles. Wilda is not only flexible herself, but she also manages to convey changes to her team in a way that helps stem negativity and resistance, the very nature of our business demands that we adapt quickly and Wilda demonstrates that. I have traveled with Wilda to India to do knowledge transfer with much success. I was able to see firsthand just how strong her leadership skills are. Wilda and I ran the Care Crew Team in our office, planning events, that would promote teambuilding, her high energy was infectious. She would be an asset on many levels to any position!
Shannon Lanier
I originally reported directly to Wilda, and was later promoted to a supervisor position on the National team, working side by side with Wilda. In both cases I was always able to go directly to Wilda for advice and coaching. Her detailed knowledge of the systems as well as her understanding of her individual reports, both on and offshore, contributed to the success of her teams and the benefit of the company. I was inspired by Wilda every day to strive for excellence because of her example. I highly respect and recommend her for any leadership position.
Sandra Paparelli
Wilda and I worked in different teams but side by side in our Supervisor/Manager roles. Wilda is not only flexible herself, but she also manages to convey changes to her team in a way that helps stem negativity and resistance, the very nature of our business demands that we adapt quickly and Wilda demonstrates that. I have traveled with Wilda to India to do knowledge transfer with much success. I was able to see firsthand just how strong her leadership skills are. Wilda and I ran the Care Crew Team in our office, planning events, that would promote teambuilding, her high energy was infectious. She would be an asset on many levels to any position!
Shannon Lanier
I originally reported directly to Wilda, and was later promoted to a supervisor position on the National team, working side by side with Wilda. In both cases I was always able to go directly to Wilda for advice and coaching. Her detailed knowledge of the systems as well as her understanding of her individual reports, both on and offshore, contributed to the success of her teams and the benefit of the company. I was inspired by Wilda every day to strive for excellence because of her example. I highly respect and recommend her for any leadership position.
Sandra Paparelli
Wilda and I worked in different teams but side by side in our Supervisor/Manager roles. Wilda is not only flexible herself, but she also manages to convey changes to her team in a way that helps stem negativity and resistance, the very nature of our business demands that we adapt quickly and Wilda demonstrates that. I have traveled with Wilda to India to do knowledge transfer with much success. I was able to see firsthand just how strong her leadership skills are. Wilda and I ran the Care Crew Team in our office, planning events, that would promote teambuilding, her high energy was infectious. She would be an asset on many levels to any position!
Shannon Lanier
I originally reported directly to Wilda, and was later promoted to a supervisor position on the National team, working side by side with Wilda. In both cases I was always able to go directly to Wilda for advice and coaching. Her detailed knowledge of the systems as well as her understanding of her individual reports, both on and offshore, contributed to the success of her teams and the benefit of the company. I was inspired by Wilda every day to strive for excellence because of her example. I highly respect and recommend her for any leadership position.
Sandra Paparelli
Wilda and I worked in different teams but side by side in our Supervisor/Manager roles. Wilda is not only flexible herself, but she also manages to convey changes to her team in a way that helps stem negativity and resistance, the very nature of our business demands that we adapt quickly and Wilda demonstrates that. I have traveled with Wilda to India to do knowledge transfer with much success. I was able to see firsthand just how strong her leadership skills are. Wilda and I ran the Care Crew Team in our office, planning events, that would promote teambuilding, her high energy was infectious. She would be an asset on many levels to any position!
Shannon Lanier
I originally reported directly to Wilda, and was later promoted to a supervisor position on the National team, working side by side with Wilda. In both cases I was always able to go directly to Wilda for advice and coaching. Her detailed knowledge of the systems as well as her understanding of her individual reports, both on and offshore, contributed to the success of her teams and the benefit of the company. I was inspired by Wilda every day to strive for excellence because of her example. I highly respect and recommend her for any leadership position.
Credentials
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Leading Your Org on a Journey of Allyship
LinkedInMar, 2021- Nov, 2024 -
Notary Public Commission
State of FloridaMar, 2021- Nov, 2024
Experience
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Point & Pay
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United States
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Software Development
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1 - 100 Employee
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Strategic Relationship & Implementation Manager
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Aug 2021 - Present
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Thryv
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United States
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Software Development
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700 & Above Employee
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Manager, Business Operations Support - Print Fulfillment
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Oct 2019 - Oct 2020
Formerly NYNEX, Bell Atlantic, Verizon, Idearc Media, SuperMedia LLC, and Dex MediaDirected daily operations for Print Fulfillment with oversight of staff of four focused on maximizing organization success in alignment with business goals.Cost Savings – Proactive in identifying areas of opportunity to move services offshore to reduce costs that realized approximately 35% in savings YoY. Other measures increased Service Level Agreement goals, and developed training needs to maximize performance and streamlined costs savings.System Improvement – Piloted a ticketing platform to support the ability for teams to develop their own tickets, thus freeing up approximately 20% of staff time to concentrate on important projects.Staff Motivation – Instilled a client-focused culture with coaching and mentoring to optimize staff knowledge, motivation, and performance to ensure top quality customer service and support.
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Operations Supervisor - DexYP
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Nov 1998 - Oct 2019
Capably managed Publishing Operations with oversight of staff of ten and an international data team of over 175.Global Team Leadership – Succeeded in elevating unit productivity and morale by 25% with formal training, coaching, employee recognition programs to enhance motivation and morale. Delivered monthly coaching and feedback, along with annual performance reviews.Performance Metrics – Enhanced accuracy with reduced published errors by over 50%. Realized an 89% reduction in adjusted dollars YoY. Pioneered and capably managed daily performance standards focused on productivity, backlog management, product quality, and error control to optimize accuracy.Continuous Improvements – Significantly reduced bad debt by 17% and aligned budgets YoY.
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Education
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Mercy College, Dobbs Ferry NY
Bachelor of Science Business Administration (BS), Business Administration and Management, General -
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Mercy College, Dobbs Ferry, NY
Paralegal, Graduated with Honors
Community
