Wilda Berry
Hotel Operator at Hyatt Regency Dallas- Claim this Profile
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Bio
Credentials
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Stephen Covey Management Training 1990
Management Training & Development Center MT&DC
Experience
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Hyatt Regency Dallas
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United States
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Hospitality
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1 - 100 Employee
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Hotel Operator
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Jan 2016 - Present
Responsible for answering all incoming calls from in house guest (hotel has 1120 rooms) and administrative outlets from the General Manager of the hotel, Events, Sales, to information about the Reunion Tower Observation Deck( "The Ball"/Downtown Dallas) and their 560 Restaurant. I also provide the guests with information about various events, conferences and meetings at the hotel as well as provide wake up calls for guest and dispatch engineering, housekeeping and security calls as needed Show less
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Humana
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Brazil
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Professional Training and Coaching
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Customer Service Representative
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Oct 2010 - Aug 2014
I was responsible for enrolling members into their 90 day prescription mail order benefit which was considered a 'Sales' campaign where I exceeded the goal of 30 enrollments a day by 10% and was always in the top 5 of the entire floor every month. This led to my being asked to relieve the supervisor of our team when they were on vacation or pulled away to meetings. I was responsible for enrolling members into their 90 day prescription mail order benefit which was considered a 'Sales' campaign where I exceeded the goal of 30 enrollments a day by 10% and was always in the top 5 of the entire floor every month. This led to my being asked to relieve the supervisor of our team when they were on vacation or pulled away to meetings.
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