Experience

A Bathing Ape® | USAPE LLC

• United States
• Apparel & Fashion
• 1 - 100 Employee

• Store Manager/ Interim Ops Manager

  • Jul 2019 - Present

  • Responsible for all aspects of Bape Miami in the design district, which carries luxury streetwear collections and collaborations. • Hired with the expectations of managing the new location from hand off to operational phase. • Responsible for recruiting, training, and developing staff members to deliver elevated customer service, build clientele, and deliver positive results. • Successfully managed grand opening event, which generated over six figures in sales and kick started Bape Miami’s positive reputation with customers and neighbor businesses. • Organized several A list events, such as meet and greet with J Balvin consisting of a strong team strategy, crowd control, security detail, and heavy sale conversions. • Executed full and partial inventory audits to maintain healthy shrink results. • Managed staff schedule, employee assessments, appraisals, uniform allocation, store expenses, petty cash, budgets, and payroll usage. • Continuously growing the Miami location into the #1 store within the US generating 7-8 figures yearly. Increasing the business 23% over LY in 2020 and 36% in 2021. • Successfully handling Interim Operational management role, responsible for the performance of 3 US stores and traveling to recruit, develop, and performance manage other teams. Trained both NY store managers, which are now successfully operating their pertaining store. • Overseeing leadership conference meetings weekly to cover successes and opportunities. Show less



Tommy Hilfiger

• Netherlands
• Retail Apparel and Fashion
• 700 & Above Employee

• Store Manager

  • Feb 2011 - May 2019

  • Managed all aspects of the Hilfiger full price location in Miami Beach, which carried the elevated Tommy Hilfiger collection as well as limited-edition runway items. • Originally hired as an associate manager in charge of store operations and got promoted quickly to store manager in 2012 due to leadership, work ethic, and positive influence on staff. • Managed P&L including fulfilling orders, payroll, and controllable expenses to remain within budget. Successfully lowering expenses by 17% in my first year as the store manager. • Interviewed, hired and trained management and salespeople. Also traveled to different Tommy Hilfiger locations to train staff, help open stores, and execute major events. • Worked closely with corporate employees in New York to increase awareness of the brand in South Florida. Provided multiple ideas that were implemented and helped to promote the business and increase revenue such as magazine ad placements, collaborations with several local organizations, in-store events, corporate runs, and other marketing initiatives. • Was asked by the Director of Stores to spearhead and successfully implement an orientation program unique to the full-price stores and also in creating an incentive program for the U.S. anchor store salespeople. • Work closely with the allocators through reports and verbal communication to ensure we receive the appropriate goods resulting in consistent positive comps on a yearly basis. • Conducted weekly store conference calls to keep the team well informed, motivated and focused. Key Achievements • Raised loyalty program THC by 53%, bringing 33% more sales per year from returning clients. • Recognized for elevated customer service by online reviews and secret shoppers. Earning a 97% customer satisfaction rate. Show less



Miami To Go

• United States
• Food & Beverages

• Area Manager

  • Jun 2009 - Jan 2011

  • Responsible for the overall success of two retail stores within the AirPort. • I assumed my role in assessing the company and setting targets, re-assigning manager responsibilities, and developed new strategies to attain store goals. • Drove sales up to 67% across several departments by developing and deploying sales contests. • Influenced practical solutions that made an impact on operations, team dynamic, and year-end sale results. • Took lead in-store walk-through's, performance calls, corporate meetings, and team building exercises. • Assisted CEO when visiting Miami stores through scheduling, hotel & travel booking, and event planning. • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets. Improved warehouse safety by 50% through simple changes. • Recruited exceptional candidates to boost team productivity and operational efficiency. Show less



M.I.T

• Miami

• Sales Manager

  • Jul 2007 - Jun 2009

  • In charge of the sales team and their sales performance of an AT&T product called U-Verse. • Hired, trained and set weekly goals to increase the performance of the sales team. • Produced reports per week to analyze performance against team goals. • Fostered friendly competition among staff and cultivated new sales strategies that motivated and enhanced productivity by 22 additional leads every two weeks. • Attended weekly meetings with top management to discuss and optimize strategies. • Exposed to top-level training in sales, human psychology and consumer behavior. • Assisted top-level managers with statistical research, event planning, setting meetings and employee presentations. Show less