Experience

Hotel Muse Bangkok

• Thailand
• Hospitality
• 1 - 100 Employee

• Guest Service Associate

  • Sep 2023 - Present

  1.To perform check-in, Check-out and cashiering for hotel guests. 2.Handle reservation calls, ensuring guest needs are met, in a helpful efficient manner, input into the system as per procedure. 3.Monitor daily arrivals, departures, VIP list ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honoured. 4.To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, menus/promotions, etc. 5.To anticipate guest needs and handle guest inquiries in a helpful and attentive manner. 6.Have a complete knowledge of hotel policies and procedures. 7.Report health, safety,and security hazards to the assistant manager-front office ,and/or manager on duty. 8.Attend training and meeting as required. 9.Keep up to date and communicate hotel marketing directions and promotions. 10.Be fully aware at all times of the selling strategy, rates and booking status of the hotel and ensure timely and accurate communication of this to all concerned departments. 11.Complete all shift duties as outlined on shift check list prior to the end of shift. 12.At the end of each shift, the report should be sent as an email to Front Office Manager and all management for information action. Show less



Staybridge Suites® Hotels

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Receptionist

  • Aug 2022 - Aug 2023

  - Knowledge, understanding, and adherence to Company Core Values and Mission Statement. Perform duties as outlined in the Front Office Training Procedures. Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interaction with guests. Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed. - Knowledge, understanding, and adherence to Company Core Values and Mission Statement. Perform duties as outlined in the Front Office Training Procedures. Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interaction with guests. Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.



Grand Hill Resort & Spa

• Receptionist

  • Jul 2020 - Apr 2022

  - Accurately manage cash drawer and credit card system. Operate phone system in, at times, a fast paced environment. Communicate pertinent shift information to the next shift and direct supervisor. Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures. - Accurately manage cash drawer and credit card system. Operate phone system in, at times, a fast paced environment. Communicate pertinent shift information to the next shift and direct supervisor. Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures.



The Key Premier Sukhumvit Bangkok

• Guest Service Officer

  • Jan 2020 - Apr 2020

  - Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Maintain guest confidentiality at all times. Conduct self in a friendly and attentive manner during all guest encounters. - Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Maintain guest confidentiality at all times. Conduct self in a friendly and attentive manner during all guest encounters.



Citrus Hotels & Resorts

• India
• Hospitality
• 100 - 200 Employee

• Guest Service Officer

  • Jul 2019 - Dec 2019

  - Be dynamic and efficient to serve all guest approaching the Front Desk with a professional, warm and positive attitude. Front Desk Attendant will be a main actor in the C/I and C/O process which occur at the Front Desk, and will be available to help the guest in any of his request. - Be dynamic and efficient to serve all guest approaching the Front Desk with a professional, warm and positive attitude. Front Desk Attendant will be a main actor in the C/I and C/O process which occur at the Front Desk, and will be available to help the guest in any of his request.



Iyara Lake Hotel & Resort

• Guest Service Officer

  • Jul 2017 - Feb 2019

  - The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. We are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. We will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction - The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. We are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. We will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction