Wilasinee Phakdee
Business Transformation and Project Management (First Assistant Vice President) at Ayudhya Capital Services Co.,Ltd.- Claim this Profile
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Bio
Credentials
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Green Belt Program
Thailand Productivity InstituteApr, 2014- Oct, 2024
Experience
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Ayudhya Capital Services Co.,Ltd.
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Financial Services
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200 - 300 Employee
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Business Transformation and Project Management (First Assistant Vice President)
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Aug 2022 - Present
Business Transformation: • Provide strategic plan for transforming business to accelerate business growth, Innovation, Productivity and Customer experience. • Explore market competitive landscape and business performance. • Collaborate with key driver team to initiate new the tech-enable business solution, innovation, initiation to align with business strategy. • Explore Business Process improvement and Re-Design Project Management: • Perform business analysis and solution design activities on projects and initiatives, including system specification design. • Identify gaps and provide improvement recommendations to the business through understanding the business needs across functions and stakeholders. • Collaborate between business and vendors for new project initiatives. • Collaborate between user, IT and related parties in the project scope. • Project Budget Management • Support development and implementation of projects that are planned based on roadmap and business strategy. • Engage business on change management and provide training to on-board business to new solutions. Project Portfolio Management: • Centralized organization's projects and management • Projects review and analysis in order to pre-verify under project management criteria. • Prioritize, plan, and manage agile portfolios for optimal business value. • Projects Financial/Budget Approval Management • Facilitate communication among all the stakeholders during the whole Service Preparation Phase • Track the availability figures, facilitate project collaboration meeting and prepare regular report. (Monitor through the Power BI) • Evaluate impact on the availability and inform about the technical and process issues and follow up the appliance of the corrective actions for their resolution. • Business value tracking Show less
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Thai Life Insurance Public Company Limited
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Thailand
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Insurance
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700 & Above Employee
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Digital Process Transformation and Business Development
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Jan 2019 - Nov 2021
Strategy / Business Development: • Overseeing new marketing initiatives that align with business strategy • Define business goals for the develop team, business growth and business opportunity • Initiate the innovation or end-to-end digital services on digital channels for support digital customer • Collaborates with relevant team to co-develop a roadmap and drive products and features in digital channel • Work closely with key stakeholders & business unit to understand the market, customer and other target group • Finding and developing business process and operation • Take a lead role in the development of proposals and presentations for business strategy, operating strategy and data strategy Digital Process Transformation: • Business Process Improvement and Re-Design • Assessment existing business process to Identify new business opportunities including new markets, growth areas, trends, growth customers persona and services • Lead and collaborate with sales, operation and service to develop innovative tech-enabled business solutions • Design and provide guidance the new business process which improve existing operation in order to deliver the best experience to customer and align with digital transformation direction • Awareness and Train super user for new/improved business process • Prepare the presentation, present and collaborate with all related parties to improve and refine the solution. • Following on business unit’s best practices, methodologies, business processes and company policies. • Lead, coordinate and control scope of work and timeline for all project on hand • Prepare Business requirement document and system specification • Coordinate with IT Dev, UI, IT architect, IT infra and IT Security • Coordinate and Manage with SI or vender team Show less
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True Corporation
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Thailand
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Telecommunications
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700 & Above Employee
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Process Development and Internal Control Specialist
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Sep 2015 - Dec 2018
Process Development Responsibilities: • Ensure company’s efficient and effective of business process and internal control • Lead and facilitate internal control improvement efforts in support of corporate strategic goals including provide the training to department and team. • Lead and manage the project program, working team and drive to achieve the target. • Partner with business owner to awareness internal control and improve productivity performance. • Regular monitoring on focus area to ensure the process align with business control. • Assess and gather information as-is process to understanding problem statement and fact-finding cause of any issued with impact business process and risk of internal control • Validate and analyst the data to find out key driver and initiative to solve the problems • Define improvement plan and design to be process which aim to business goal, reduce risk, control cost and increase operation performance on business process • Action as lead and partner with working team or business owner to drive the improvement plan to be settled. • Develop/maintain internal control framework policies and procedure including being as an instructor for training to all related parties • Respond to ad-hoc requests/ special projects related to Internal control process. • Undertake special projects to identify opportunities for process of excellence, standardization and automation, with an eventual view to strengthen internal controls whist reducing inefficiency, inaccuracy and overall workload System development / IT / UX-UI Coordinator: • Responsible for any software/system depend on owner of project assignment • Coordinating between UX-UI, IT or vendor to develop and implement the system • Provide overall requirement to UX-UI, IT or vendor team for system development such as BRD • Analyzing system problems and solutions Show less
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FUJIFILM Business Innovation Thailand
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Thailand
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Information Technology & Services
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1 - 100 Employee
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Quality Management and Process Improvement Specialist
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Sep 2011 - Aug 2015
Responsibilities: • Plan monitoring quality processes to ensure that all working functions processes are conform to work instruction. • Coordinating with relevant departments to establish the improvement projects as per the committee policy. • Review and finalize the modified/improved process of the improvement projects against relevant standard and customer requirements to ensure its conforming, continuing suitability and effectiveness. • Monitor data collection and analysis performance of management system ensuring that relevant parties are acknowledge their achievement. • Report the result of periodically evaluation, including recommendation for process improvement. • Internal Auditor ISO 9001, ISO 14001, ISO 27000 • Design and Provide method/tools to collect the all data of customer complaint and handle customer complaint to ensure that concerned party get the feedback timely and achieve the KPIs target. • Follow up, Review and finalize with relevant department action on customer problem as per customer requirement and to ensure the concern party find out root cause, countermeasure and preventive action. • To Formulate, Summarize and Analysis the customer complaint in order to settle the key activity to process improvement/process change. • Lead to setting up the Committee to establish the improvement projects in order to develop Customer Experience. • To Design and Provide Customer Satisfaction Survey Form, analysis the relevant data and issued report. • Provide Training cause of Problem Solving Program and Quality management knowledge (ex. ISO standard/Service Quality/Customer Satisfaction Program). • Provide training cause for Service staff/Engineering staff and Sales staff in professional service awareness and customer loyalty program • Provide training cause of Quality tools background for Genko Itchi Activity Show less
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HOYA LENS THAILAND LIMITED
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Thailand
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Chemical Manufacturing
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1 - 100 Employee
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Quality Product Audit and Technical Support (SECTION CHIEF)
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Jun 2007 - Sep 2011
Responsibilities: • Evaluate quality of new product and also Improved quality of the new product to meet the specification. • To Analyze, Testing of complaint and NC Product • Planning, Proceeding and Conclusion results of product quality in process • Provide report for New product, NC Product and Development Product. • Plan and Monitoring about procedure or work instruction in operation process which effect to the quality of product. • Coordinate with relate section to be able proceed the improvement quality of product to achieve the specification. • Monitoring and Review the our quality objective of development team efficiency. • Support Technical knowledge to customer to extend new market. • Support Technical knowledge to Thailand and third party staff (such as; EU, Japan, Chinese, Taiwan, etc.) • Control the budget of consumable, instrument, facility and material. • Control 21 subordinates (worker in production line) and 3 Engineers to working under procedure and work instruction • Manage Team to meet our KPI and also development to meet the target. • Control subordinate about proceeding to Realize the problem and suggest solution. • Give some suggestion and develop to subordinate to get the knowledge, skill and ability for continuous proceeding and efficiency • Control subordinate to follow policy, regulation, command and control document which concern with ISO 9001 • Control Document, Process, Equipment and Human under ISO 9001:2008 • To Issue/Prepare/Revise documents of Work instruction, Procedure, Form and etc. according to ISO 9001, ISO 14001 and OHSAS 18001 Show less
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Education
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2003 - 2007
King Mongkut’s University of Technology Thonburi, Thailand
Bachelor’s Degree, Chemical Science
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