VP of Customer Success

• Feb 2022 - Present

Expert, Enterprise Architecture

• Jan 2020 - Feb 2022

In senior cross-functional positions, I have had key roles in the start-up and growth of Logistics Planning Services (LPS), a managed transportation provider, logistics manager and freight brokerage company. I managed an operation that grew from 5 employees in 2001 to 130 by 2017 and subsequently expanded to 1200 after acquisition by GlobalTranz.As a founding member of the Enterprise Architecture (EA) team, I create new architectures to guide the new systems, improve integration of shipping and logistics operations and drive strategic and long-term direction across the GlobalTranz organization and its subsidiaries.I partner with Database, System, and Technology Architects, Senior Executives and Program Managers to assess challenges, identify opportunities, mitigate risks, and advance financial initiatives for over 50 programs with $100M in annual revenues. I establish and maintain communication channels with each department and provide guidance to the EA team on business strategy and customer requirements for shipping and logistics. I participate in discovery and documentation of GTZ technical processes, software and data within the organization’s operating models and locations. Key Accomplishments:• Developed effective standards, artifacts, governance, principles, and opportunities with a constant focus on value, customer experience, technology, and organizational development.• Identified and implemented more efficient workflow for handling all new requests to the EA team, using Outlook/Smartsheets/Jira. Show less

VP Technical Project Management

• Jun 2019 - Dec 2019

Developed critical workflows and implemented a standardized process for project-management teams. Evaluated and tracked all project requests. Executed projects and met or exceeded targets within deadlines. Communicated metrics and progress to business stakeholders and C-suite executives. Noted Accomplishments:• Executed solution to improve a top 5 client's general ledger account coding from 30% to 85%.• Served as project lead on GTZ SOC 1 Type 1 readiness assessment and certification. Show less

VP of Carrier and Customer Solutions

• Jun 2017 - May 2019

I was a key member of a Solutions Team that grew revenues of over $200 Million in 2018 by upgrading and improving business strategies and operations. I managed a cross-functional integration group incorporating sales, operations, finance, and IT to facilitate acquisitions of companies by GlobalTranz. Defined, developed, and implemented projects and initiative, and worked directly with Product Managers to define system updates and implement roll-out of business-critical platforms.Noted Accomplishments:• Successfully managed increase of monthly carrier onboarding from 500 to over 1300 as a result of merger of LPS and GlobalTranz and subsequent acquisitions, without adding new staff. Unified remote teams in AZ, MN, WI, and TX by creating standard operating procedures (SOP). Increased efficiency of carrier compliance teams by conducting a value stream mapping assessment. Created KPIs for employee performance.• Improved order automation from 65% to 92% by implementing EDI214 (shipment tracking) and EDI210 (invoicing).• Achieved high customer satisfaction levels by shifting team focus from reacting to inbound inquiries to providing proactive communication and user-education. Show less

Vice President of Business Process Integration

• Jan 2009 - May 2017

I led a cross-functional Integration Team incorporating sales, operations, finance, and IT that supported strategic growth initiatives. Defined, developed, and implemented cross-functional projects and initiatives to upgrade and improve business and operations. Performed gap analysis on business and system processes. Managed and coordinated the activities of system domain experts. Noted Accomplishments:• Had key role in the successful integration of Logistics Planning Services into GlobalTranz in a 2017 acquisition. • Led over 1800 successful client implementations.• Developed documentation for all functional areas including customer support, carrier management, system maintenance and the load center. Show less

Vice President of Operations

• Jan 2005 - Dec 2008

I oversaw all day-to-day operational functions, with accountability for customer retention, vendor and carrier management, risk management, organizational reporting and performance, training, and monitoring. I designed and implemented a vendor performance scorecard.

Lead Account Manager

• May 2001 - Dec 2004

I provided day-to-day customer support and quarterly customer reviews for largest customers. I led and standardized new-employee training. I led on-site and on-line customer training sessions. I designed and developed Six Sigma Metric performance reports for a Fortune 100 organization customer.