Wiktoria Polonska
Account Executive at Zowie- Claim this Profile
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English Full professional proficiency
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Chinese Limited working proficiency
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German Limited working proficiency
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Polish Native or bilingual proficiency
Topline Score
Bio
Credentials
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Foundations of Project Management
CourseraAug, 2021- Sep, 2024
Experience
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Zowie
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United States
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Software Development
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1 - 100 Employee
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Account Executive
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Sep 2023 - Present
The AI-powered customer service experience backed by Google. Zowie brings speed and empathy to customer interactions. Zowie’s customer service tools help digital retailers to deflect tickets using automation technology, care for customers with an omnichannel inbox, sell more using enhanced customer context, and much more. 🏆 Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%. 🏆 Care – enables agents to resolve complex cases and increase CSAT… Show more The AI-powered customer service experience backed by Google. Zowie brings speed and empathy to customer interactions. Zowie’s customer service tools help digital retailers to deflect tickets using automation technology, care for customers with an omnichannel inbox, sell more using enhanced customer context, and much more. 🏆 Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%. 🏆 Care – enables agents to resolve complex cases and increase CSAT by 12%. 🏆 Sell – detect buying intent and convert up to 40% more clients. Total funding amount: $19,6M (Gradient Ventures, Tiger Global Management, 10x Founders, Inovo VC).
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Senior Sales Development Representative - Enterprise
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Mar 2023 - Sep 2023
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Sales Development Representative
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Dec 2021 - Feb 2023
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Genpact
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United States
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Insurance
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1 - 100 Employee
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Content Reviewer
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Jun 2021 - Dec 2021
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Education
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2020 - 2022
Jagiellonian University
Master's degree, East Asian Studies -
2017 - 2020
Jagiellonian University
Bachelor's degree, East Asian Studies -
2020 -
Uniwersytet Rolniczy im. Hugona Kołłątaja w Krakowie
Bachelor of Engineering - BE, Biotechnology
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