Experience

PetExpert by Trupanion

• Czechia
• Insurance
• 1 - 100 Employee

• Claims Specialist

  • May 2023 - Present



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Claims Processor

  • Apr 2021 - Apr 2023

  - Team Leader's Assistant - instructing, auditing, directing, analyzing and checking the work of junior claims processors - recording and maintaining insurance policy and claims information in a database system - ensuring all information is entered accurately on records (policy details, medical history, treatments, procedures and medications) as required by the process - liaising with veterinary practices, policy holders and affinity partners - determining policy coverage and calculating loss amounts using data from multiple sources such as medical records, police reports, and property appraisals - managing the process of a claim's assessment - preparing reports detailing claim settlements or denials - collecting and sharing complex information in a way that is easy for people to understand - processing claim related payments - reviewing claims for errors and discrepancies, such as incorrect dates or incorrect amounts - determining coverage limits, exclusions, and other provisions that may affect the claim Show less



AMS

• United Kingdom
• Human Resources Services
• 700 & Above Employee

• Talent Acquisition Specialist - Sourcer

  • Sep 2022 - Feb 2023

  - updating and maintaining database and CRM - sourcing quality candidates for live vacancies - collaborate alongside recruitment team to have a clear idea of urgent requirements - posting positions to external boards through ATS (eArcu) and Universities' websites - screening candidates to gauge skills and interest level - managing and reporting sourcing analytics - updating and maintaining database and CRM - sourcing quality candidates for live vacancies - collaborate alongside recruitment team to have a clear idea of urgent requirements - posting positions to external boards through ATS (eArcu) and Universities' websites - screening candidates to gauge skills and interest level - managing and reporting sourcing analytics



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Advisor in HBO Max

  • Jan 2022 - Apr 2022

  - handling correspondence, incoming calls, emails for service related questions - troubleshooting and customer support - handling refundrequests - handling correspondence, incoming calls, emails for service related questions - troubleshooting and customer support - handling refundrequests



Gelato

• Norway
• Internet Marketplace Platforms
• 100 - 200 Employee

• Customer Service Specialist

  • Nov 2021 - Dec 2021

  - being responsible for customer satisfaction - maintaining client communication via chats and emails - developing strong working relationships with assigned customers and providing immediate support in resolution of problems and inquiries - being responsible for customer satisfaction - maintaining client communication via chats and emails - developing strong working relationships with assigned customers and providing immediate support in resolution of problems and inquiries