Experience

PT Elo Karsa Utama

• Indonesia
• Biotechnology Research
• 1 - 100 Employee

• Sales Executive

  • Apr 2016 - Present

  - presenting the product or service favourably and in a structured professional way face-to-face.- listening to customer requirements and presenting appropriately to make a sale;maintaining and developing relationships with existing customers in person and via telephone calls and emails;- cold calling to arrange meetings with potential customers to prospect for new business;responding to incoming email and phone enquiries;- acting as a contact between a company and its existing and potential markets;negotiating the terms of an agreement and closing sales;- gathering market and customer information;- representing company at trade exhibitions, events, seminar and demonstrations;- negotiating on price, costs, delivery and specifications with buyers and managers;- reviewing own sales performance, aiming to meet or exceed targets;- gaining a clear understanding of customers' businesses and requirements;- making accurate, rapid cost calculations and providing customers with quotations;- attending team meetings and sharing best practice with colleagues. Show less

• Customer Service Coordinator

  • Sep 2005 - Mar 2016

  - Interface with customers and sales representatives to handle both pre-sales and post-sales service functions. - Provide outstanding customer service to improve customer satisfaction and relationship. - Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner. - Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc. - Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc. - Monitor product order shipment to ensure on-time delivery to customers. - Alert customers on shipping and flow issues in advance. - Provide price and cost proposals in response to customer’s requests. - Analyze and improve customer service functions to meet company goals. - Assist in marketing activities. Show less

• Secretary to Managing Director

  • Sep 2000 - Sep 2005

  • answering telephone calls• issuing Purchase Order to supplier and principal in order to supply the goods to customer• arranging appointments• taking messages• typing and word processing• filing• organising and servicing meetings (producing agendas and taking minutes)• managing databases• prioritising workloads• handling correspondence• preparing documents for tender