Experience

Grand Mulya Bogor

• Indonesia
• Individual and Family Services
• 1 - 100 Employee

• Housekeeping Supervisor

  • Jan 2017 - Present

  Updates the front desk as to rooms clean and vacant. - Supervises the work of the room attendants in his/her area. Insures that all work is done properly by inspecting beds, furniture, bathrooms, etc, in both check out and stay over rooms. Reports work poorly done. - Inspects for needed repairs, such as torn carpet or wallpaper, and painting needs. - Calls work orders into the maintenance office, and prepare maintenance work orders. Copies of all work orders are kept in housekeeping files. - Instructs and trains new room attendants in their assigned duties and responsibilities and observes their capabilities while working. - Assists the Executive Housekeeper with any reasonable request. - Assists with the duties of a room attendant during emergencies. - Responsible for the laundry service of the hotel - Supervises the general cleaning, the general appearance and the decor of all working areas and offices of the hotel - Responsible for all master keys in the hotel - Assist in personnel matters such as evaluating and counseling - To act on all decisions, departmental meetings, programs and schedules decided by Executive Housekeeper - Submit performance appraisal periodically for each staff under his control - Maintain open channels of communication with the Executive Housekeeper on all matters affecting the housekeeping, Front Office, Engineering and Laundry Department - Ensures that all necessary tools, supplies and equipment are available and maintained for daily operation - To handle guest complaint diplomatically - To prepare monthly report within the assigned area, planning and assessing improvement in standards, goals and costs - Responsible for emergency the team spirit and motivation all staff. Show less



Swiss-Belhotel pondok indah jakarta

• jakarta

• Order Taker

  • Feb 2016 - Dec 2016

  - To ensure good interdepartmental communication network and teamwork - Ensures that he/she is familiarized with in-house facilities for the purpose of assisting guests. - Responsible for controlling of Housekeeping/Laundry keys, Lost and Found and Baby Sitting Service according to hotel standard - Assisting filing and typing as assigned by Executive Housekeeper - To ensure office area is cleaned and tidy - To ensure hotel computer system status is up to date all times - Follows up on guest comment/complaints, out of order rooms and any discrepancies appearing in Hotel Computer system and reports to Housekeeping Supervisor or Executive housekeeper. - Prepares Maintenance Requisitions and distributes to Engineering Department - To ensure guest requests are met and company policies and standard procedures are implemented and maintained - Reports any missing items, discrepancies, health or safety hazard to floor supervisor or Executive Housekeeper - Fills in for other non-supervisory personnel as required Show less



BEST WESTERN Hariston Jakarta

• Hospitality
• 1 - 100 Employee

• Housekeeping Supervisor

  • Jan 2015 - Jan 2016

  - Updates the front desk as to rooms clean and vacant.- Supervises the work of the room attendants in his/her area. Insures that all work is done properly by inspecting beds, furniture, bathrooms, etc, in both check out and stay over rooms. Reports work poorly done.- Inspects for needed repairs, such as torn carpet or wallpaper, and painting needs.- Calls work orders into the maintenance office, and prepare maintenance work orders. Copies of all work orders are kept in housekeeping files.- Instructs and trains new room attendants in their assigned duties and responsibilities and observes their capabilities while working.- Assists the Executive Housekeeper with any reasonable request.- Assists with the duties of a room attendant during emergencies.- Responsible for the laundry service of the hotel- Supervises the general cleaning, the general appearance and the decor of all working areas and offices of the hotel- Responsible for all master keys in the hotel- Assist in personnel matters such as evaluating and counseling- To act on all decisions, departmental meetings, programs and schedules decided by Executive Housekeeper- Submit performance appraisal periodically for each staff under his control- Maintain open channels of communication with the Executive Housekeeper on all matters affecting the housekeeping, Front Office, Engineering and Laundry Department- Ensures that all necessary tools, supplies and equipment are available and maintained for daily operation- To handle guest complaint diplomatically- To prepare monthly report within the assigned area, planning and assessing improvement in standards, goals and costs- Responsible for emergency the team spirit and motivation all staff. Show less

• Order Taker

  • Jul 2013 - Jan 2015

  - To ensure good interdepartmental communication network and teamwork- Ensures that he/she is familiarized with in-house facilities for the purpose of assisting guests.- Responsible for controlling of Housekeeping/Laundry keys, Lost and Found and Baby Sitting Service according to hotel standard- Assisting filing and typing as assigned by Executive Housekeeper- To ensure office area is cleaned and tidy- To ensure hotel computer system status is up to date all times- Follows up on guest comment/complaints, out of order rooms and any discrepancies appearing in Hotel Computer system and reports to Housekeeping Supervisor or Executive housekeeper.- Prepares Maintenance Requisitions and distributes to Engineering Department- To ensure guest requests are met and company policies and standard procedures are implemented and maintained- Reports any missing items, discrepancies, health or safety hazard to floor supervisor or Executive Housekeeper- Fills in for other non-supervisory personnel as required Show less



The Ascott Limited

• Singapore
• Hospitality
• 700 & Above Employee

• Room Attendant

  • May 2012 - Jun 2013

  - Enters and prepares room for cleaning. - Making the bed. - Dusting the room and furniture. - Replenishes guest room and bath supplies - Cleans the bathroom. - Cleans the closet. - Vacuums and rakes the carpet. - Checks and secures the room. - Record or report lost & found items according to the hotel policy. - Cleans public areas according to hotel policy. - Maintains and stocks housekeeping carts. - Cleans and maintains all public areas - Sweeps carpets. - Empties ashtrays and urns. - Polishes furniture and fixtures. - Vacuums and polishes elevators. - Keeps the front of the hotel free from trash - To act on all decisions, departmental meetings, programs and schedules decided by Housekeeping Supervisor - Performs extra work and spring cleaning as required - Fill in for other non-supervisory personnel as required - To use all sources of energy carefully and keep all waste to and absolute minimum Show less