WICHETH KETKAEW

Service Manager, Southeast Asia & Oceania at Piovan Asia Pacific Ltd.
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Contact Information
us****@****om
(386) 825-5501
Location
TH
Languages
  • English -
  • Thai -
Skills

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Credentials

  • Valmet Champions in services training program
    Talent Vectia
    Aug, 2019
    - Nov, 2024
  • valmet fast forward program (Leadership Program)
    IMD business school, Switzerland

Experience

  • Piovan Asia Pacific Ltd.
    • Thailand
    • Machinery Manufacturing
    • 1 - 100 Employee
    • Service Manager, Southeast Asia & Oceania
      • Aug 2022 - Present

      The main task to develops the service sales through service contracts and spare parts, focus and strategic after sales service (Machine installation, start up and warranty support) to increase the customer perception and satisfaction. • Offer exemplary customer service, including developing customer relationship and ensuring repeat customers by up selling product, spare part, and services • Taking care of any customer concerns or complaints quickly and professionally • Manage team member, include technicians, advisor, and sub-contractor to ensure service goals are being carried out. • Set up and maintain service desk and improved current service desk methods to increase productivity and customer service

  • Valmet
    • Finland
    • Machinery Manufacturing
    • 700 & Above Employee
    • Sale and Services Manager (field service), South East Asia
      • Nov 2018 - Jul 2022

      Main responsibilities to drive Field Service business development together with stakeholders. Drive SEA Field Service cost efficiency, customer satisfaction, add-on sales and internal capability development.Working as an organizer to match our field services and customer needs in the Asia Pacific area. My responsibilities range widely, starting from pre-sale with our sales front line team to find the opportunity to provide our services to our customer. I offer the right Field services engineer and the right solution to the customers. In addition, I manage the team, schedule the projects and take care of the cost and profit control to ensure the best possible service

    • Paper Technology Engineer
      • Dec 2013 - Nov 2018

      EXPERIENCE: Paper Technology Engineer, Valmet Co., Ltd (Thailand)- Technical sale support for customer in SEA area- Project Coordinator- New plant commissioning and start up- Performance guarantee follow up- Process and machine onsite service- Process troubleshooting- Process and machine auditTRAININGS:- Leadership program, IMD business school, Switzerland- Paper process and technology, Valmet, Finland

  • Double A (1991) Public Company Limited
    • Thailand
    • Paper and Forest Product Manufacturing
    • 500 - 600 Employee
    • Production Engineer
      • Apr 2008 - Sep 2013

      Experience  Operate and problem solve the paper process  Oversea project,(technical team in Chenming project, China)  Overall consume management (paper machine consume)  Plan the monthly maintenance  Responsible for energy management, PREs Oversea training  Paper machine clothing manufacture, Albany International Chaina and South Korea. In house and government training  Price-cost analysis and inventory management  Saving Energy Seminar for PREs Experience  Operate and problem solve the paper process  Oversea project,(technical team in Chenming project, China)  Overall consume management (paper machine consume)  Plan the monthly maintenance  Responsible for energy management, PREs Oversea training  Paper machine clothing manufacture, Albany International Chaina and South Korea. In house and government training  Price-cost analysis and inventory management  Saving Energy Seminar for PREs

Education

  • National Institute of Development Administration
    Master of Business Administration - MBA, Business administration and management, Majors Finance
    2019 - 2020
  • Mahidol University
    Bachelor's degree, Chemical Engineering
    2005 - 2008

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