IT Development Manager

• Jun 2022 - Present

System Analyst

• Dec 2019 - May 2022

• Manage to deliver the travel document personalisation solution in Hong Kong Immigration Department in 2020.• Define, plan and implement project goals and milestones.• Provide consultation to Immigration department for technical issues.• Act as the project interface between all relevant parties including the users, suppliers, all subject matter experts and R&D teams.• Support and maintain the applications and IT infrastructure in client site.• Ensure IT change management processes are followed and quality documentation is produced for all development work carried out. • Utilise systems analysis techniques and procedures to address customer requests in a timely manner related to multiple systems and technologies. • Communicate and coordinate with users, suppliers and IT teams to troubleshoot the production issues. • Assist salesforce to perform pre-sales activities like POC.

Senior System Engineer

• Apr 2018 - Nov 2019

• Successfully migrate and upgrade legacy clearing house system. • Participate in the development of new generation EMV payment system.• Responsible for system design, POC, development, testing, debugging, deployment and application delivery of Octopus Clearing House System provided to foreign clients.• Define and design the functional requirement specification of the APIs.• Develop and create the test workbook for the APIs. • Manage the product lifecycle of the APIs.• Manage the versioning and the release of the deliveries.• Provide technical development, mentoring, and guide the work of others.• Perform requirement gathering, impact analysis, cost & effort estimation. • Work across multiple application development areas and support teams to ensure high level of support service.

System Engineer

• Jul 2016 - Apr 2018

• Design, code, review, test and implement complex application changes. • Develop and document the APIs for some modules/microservices.• Enhance and troubleshoot any reported issues.• Perform code review for junior developers.• Gather requirement from clients and perform impact analysis.• Work with the senior developers, architects and business analysts to provide input into the Solution design.

Trainee

• Aug 2014 - Jul 2016

• Enhance the application to support HKT loyalty program – The Club• Develop and support the Billing and Ordering Management System to improve the quality and performance of the system. • Perform the role as change coordinator in production release. • Create batch reports and update operation manual. • Enhance the application to support HKT loyalty program – The Club• Develop and support the Billing and Ordering Management System to improve the quality and performance of the system. • Perform the role as change coordinator in production release. • Create batch reports and update operation manual.