Experience

Comfort Systems USA (Kentucky), Inc.

• United States
• Construction
• 1 - 100 Employee

• Accounting Assistant

  • Dec 2021 - Present



Humana Government Business, Inc.

• United States
• Medical Practices
• 100 - 200 Employee

• Billing & Enrollment Representative 1

  • Mar 2021 - Dec 2021

  -Provided excellent customer service -Advocated beneficiary needs -Processed enrollment -Processed payment -Explained benefits -Provided excellent customer service -Advocated beneficiary needs -Processed enrollment -Processed payment -Explained benefits



Shelby County Public Library

• United States
• Libraries
• 1 - 100 Employee

• • Aug 2018 - Dec 2020

  -Communicate with multiple tech companies to keep technology up-to-date and functional-Oversaw the website re-brand, and continue to maintain the site-Implement multiple technology updates and new software-Train and assist staff and patrons with technology-Plan and host events-Updated and maintain staff manual

• • Aug 2017 - Dec 2019

  -Interviewed potential hires for circulation positions-Trained new employees-Assisted with events-Maintained consistent, quality customer service

• • Aug 2015 - Aug 2017

  -Offered excellent customer service-Quickly met patrons' needs, especially by answering phone calls, patron questions and concerns, and locating information.

• • Aug 2012 - Aug 2015

  -Organized library materials-Provided patron support by connecting families to resources, and answering questions-Assisted with events