Experience

AngusOne Staffing

• Canada
• Human Resources Services
• 1 - 100 Employee

• Recruitment Consultant

  • Jan 2021 - Present



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Recruiting Manager

  • May 2018 - Aug 2020

  As a Recruitment Manager I get the opportunity to source, attract, and match candidates to permanent Accounting and Finance positions with my client companies. I work with a variety of employers building long-lasting relationships to better understand their recruitment needs. As a Recruitment Manager I get the opportunity to source, attract, and match candidates to permanent Accounting and Finance positions with my client companies. I work with a variety of employers building long-lasting relationships to better understand their recruitment needs.



Bank of Montreal

• Commercial Service Officer

  • 2017 - May 2018

  Effectively supported a team of account managers to deliver banking products to clients, and provided exceptional service to commercial customers. Surpassed expectations by identifying potential risks and issues to account managers, and recommended administrative process alternatives to improve the customer experience. Successfully resolved all client and colleague complaints, and provided the highest level of service in a professional, highly valued manner which earned reliability within the office. Prepared, executed, and fulfilled everyday banking processes in accordance with national service and support standards. Ensured compliance with all legal, regulatory, and operational effectiveness requirements. Utilized the BMO “Brilliant at Basics for Business” model to provide exceptional customer service, in support and/or direct representation of account managers. Member of Health & Safety Committee, produced monthly reports to upper management.

• Commercial Service Coordinator

  • Apr 2016 - Mar 2017

  Provided the first point of contact to BMO’s Vancouver headquarters, and efficiently managed commercial floor space. Effectively organized work orders between Bentall building maintenance & security to ensure the BMO workspace functioned optimally. Effectively liaised between Bentall and BMO by distributing mass broadcasts of events, emergencies, and notifications, to all staff within each department. Booked and maintained executive boardroom meetings & events in multiple floors & buildings. Managed set up of financial computer accounts for commercial division employees. Promptly arranged couriers for pickup and delivery of parcels in a timely fashion.



BMO

• Canada
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Apr 2014 - 2016

  Ensured exceptional customer service within a branch environment, with sales oriented targets.  - Efficiently fulfilled the transactional needs of private and commercial customers. Built personal relationships treating clients courteously, genuinely & ethically. - Proactively listened to customers’ needs, identified and discussed their profiles to ensure they selected the optimal BMO product and were satisfied with Bank’s services. - Managed the treasury book, blotter, and ordered and shipped out large volumes of cash, to ensure branch is within daily set limits. Performed monthly audits on ATMs, Cash Machines, and Treasury, to ensure the branch balanced daily and developed proficiency at auditing transaction errors of all staff. - Calculated weekly usage of ATM cash consumption in specific denominations, and loaded with cash. - Became well informed in any new promotion and product that BMO provided, consistently exceeded weekly sales targets, achieved highest promo sales for 3 consecutive months. -Promoted to upper authority in charge of signing off amounts up to $10K, opened & closed the bank vault & branch security systems. Complied with Bank policies and procedures. - Member of Health & Safety Committee, produced monthly reports to upper management.



Hurricane Bar & Grill

• United States
• Hospitality
• 1 - 100 Employee

• General Manager / Head Server

  • Mar 2010 - Jan 2014

  Provided overall direction and daily operation of a popular 150 seat, waterfront restaurant & lounge, located in one of Vancouver’s premier destinations; Marinaside Yaletown. Acted as client liaison ensuring a high quality customer experience.  - Built excellent rapport with customers by ensuring staff provided a dining experience to the highest level of satisfaction. Addressed their inquiries with broad menu pairing know-how. - Responsible for hiring, training, disciplinary actions and terminations of front-of-house staff. - Effectively scheduled 20 employees, by integrating individual staff availability to match weekly peak demand. Calibrated staff shifts by making on-the- floor cuts to maintain cost savings. - Strategically organized varied customer floor sections by placing staff according to their greatest strengths. - Set restaurant-wide policies and implemented down time tasks for servers and bartenders to increase productivity. Enforced with staff by holding weekly meetings & memos. - Successfully resolved all complaints in a professional, favourable manner to ensure repeat customer visits. - Efficiently monitored, estimated and ordered inventory and dealt directly with suppliers. - Planned and organized special events, parties and large reservations. - Consistently grossed one of the highest sales per shift, resulting in promotion to Floor Manager.



Shark Club - Sports | Bar | Grill

• Canada
• Restaurants
• 100 - 200 Employee

• Server

  • Mar 2009 - Apr 2010

  Actively worked at the Shark Club entertainment venue, one of Vancouver’s premier sports bars. Managed high volume crowds for popular sporting events including the 2010 Winter Olympic Games.  - Provided customers with the highest level of customer service, often under intense conditions. - Successfully trained and mentored new employees, asserting firm yet fair reinforcement. -Efficiently handled cash, debit, credit transactions. Consistently balanced daily float with precision.



Cedar Hill Golf Club

• Victoria

• Banquet Server and Bartender

  • 2007 - 2008

  Union Position for District of Saanich, Food and Beverage Service Level-1 Position (Server) - Bartended and served special events in formal banquet dining room and golfers lounge. - Efficiently handled mass orders up to 150 persons during rush periods. - Calculated liquor inventory and precisely cross referenced to daily monetary balance. Union Position for District of Saanich, Food and Beverage Service Level-1 Position (Server) - Bartended and served special events in formal banquet dining room and golfers lounge. - Efficiently handled mass orders up to 150 persons during rush periods. - Calculated liquor inventory and precisely cross referenced to daily monetary balance.



Spitfire Bar and Grill

• Victoria

• Server

  • 2005 - 2008

  Dedicated team member of a family owned restaurant overlooking Victoria International Airport. - Became instrumental senior staff member earning trust of Owner. Awarded busiest shifts to handle high pressure volumes and assist junior servers. - Managed and monitored serving sections. - Quickly mastered serving, bartending, and the skill of customer relations. Dedicated team member of a family owned restaurant overlooking Victoria International Airport. - Became instrumental senior staff member earning trust of Owner. Awarded busiest shifts to handle high pressure volumes and assist junior servers. - Managed and monitored serving sections. - Quickly mastered serving, bartending, and the skill of customer relations.