Experience

Center for Conflict Resolution

• United States
• Alternative Dispute Resolution
• 1 - 100 Employee

• Finance & Operations Director

  • Nov 2014 - Present

  Finance• Manage and monitor CCR financials, including bank accounts, year-end audit, Board financial reports and grants• Assist Executive Director in development, execution and monitoring of $1.5 million annual budget• Improve business processes: develop and maintain internal procedures to make information more accessible and produce clean financialsPrograms• Mediate cases from the Circuit Court of Cook County• Coordinate more than 20 volunteers at annual fundraising gala and provide logistical support for at least two major events per year• Write and edit grant applications, CCR publications and other materials• Train participants in 40 Hour Mediation Skills TrainingOperations/Office IT Manager• Manage all office computers, email accounts, telephone systems and server for 28 individuals • Manage relationships with more than 50 vendorsHuman Resources • Oversee payroll service for 25 employees • Oversee hiring and orientation processes for new employees• Manage employee benefits package

• Supervisor of Case Management, Foreclosure Mediation Program

  • 2010 - Nov 2014

  Management• Supervised two case managers in daily case management processes• Interviewed and hired candidates for case management positions as need arises• Trained interns and CCR staff in case management processes• Produced and revised process documents for staff and mediation guides for mediatorsCase Management• Managed the case-related email correspondence and phone calls with mediators and a multi-stakeholder group• Managed mediation calendars, assign mediators to sessions• Translated program evaluations from Spanish to English and communicate with Spanish-speaking homeownersMonitoring and Evaluation• Spearhead monitoring and evaluation for the Foreclosure Mediation Program• Initiated the revitalization of program reporting in 2010 in order to present a more comprehensive overview of program outcomes • Maintain program evaluation and outcomes databases of more than 20,000 records • Revised evaluation guides in order to better capture mediation session outcomes and satisfaction rates• Produced quarterly Mediation Outcomes and Satisfaction Rates report for the Chicago Bar Foundation and Cook County Circuit Court• Provided statistical analysis of program outcomes as requested by CCR managementProgram Development• Coordinated with program partners in order to provide streamlined services to mediation participants • Conducted outreach to faith-based community organizations and non-profit networks regarding program services• Participated in the design and implementation of custom Salesforce platform• Participated in grant proposal writing



Resolution Systems Institute

• United States
• Alternative Dispute Resolution
• 1 - 100 Employee

• Resource Center Assistant

  • Feb 2010 - Oct 2010

  • Researched court rules, legislation and professional journals in relation to alternative dispute resolution in order to assist in the creation and launch of a new national guide to court ADR programs (CourtADR.org)• Gathered, reviewed and maintained resources for court-ADR Resource Center• Assisted in website design • Researched court rules, legislation and professional journals in relation to alternative dispute resolution in order to assist in the creation and launch of a new national guide to court ADR programs (CourtADR.org)• Gathered, reviewed and maintained resources for court-ADR Resource Center• Assisted in website design



Women’s Institute at La Universidad de San Carlos

• Student Consultant and Team Leader

  • Sep 2008 - Jul 2009

  • Interviewed constituents and led local and regional Guatemalan focus groups in Spanish todiscuss women’s political and civic participation with an end goal of institutionalizing MunicipalWomen’s Offices (MWO’s)• Helped manage project design, conducted research and helped write research guides for interviews and focus groups• Oversaw four team members and facilitated weekly meetings on progression and status of final report• Contributed to published report: Sistematización: documentación de las experiencias de tres Oficinas Municipales de la Mujer en Guatemala: El camino hacia la institucionalización



LIMPAL Colombia (Women's International League for Peace and Freedom)

• Intern

  • Jun 2008 - Aug 2008

  • Contributed to project development for community of women displaced by internal armed conflict• Provided technical assistance for a women’s health workshop held in Villavicencio, Colombia• Translated website material, grant and project proposals and program materials in order to disseminate LIMPAL’s mission and work to a broader audience as well as raise awareness regarding displaced communities in Colombia • Contributed to project development for community of women displaced by internal armed conflict• Provided technical assistance for a women’s health workshop held in Villavicencio, Colombia• Translated website material, grant and project proposals and program materials in order to disseminate LIMPAL’s mission and work to a broader audience as well as raise awareness regarding displaced communities in Colombia



MADRE

• United Kingdom
• Internet Publishing

• Media Intern

  • Jan 2008 - May 2008

  • Researched climate change, water issues, reproductive rights, presidential candidates, religion and other topics with a gender perspective and composed abstracts for Senior Management, who then used information for conference preparation and blog writing• Monitored multiple news outlets in order to provide public with centralized source of women’s rights-related news• Managed and updated complex database of media contacts • Researched climate change, water issues, reproductive rights, presidential candidates, religion and other topics with a gender perspective and composed abstracts for Senior Management, who then used information for conference preparation and blog writing• Monitored multiple news outlets in order to provide public with centralized source of women’s rights-related news• Managed and updated complex database of media contacts