Experience

All-Stat Portable

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Dispatcher

  • Aug 2016 - Present

  • Set and schedule appointments for diagnostic testing • Manage the scheduling department • Maintain growing relationships with facilities and nurses • Utilize CPT and ICD-10 coding while setting schedules • Manage patient records and perform data entry services • Set and schedule appointments for diagnostic testing • Manage the scheduling department • Maintain growing relationships with facilities and nurses • Utilize CPT and ICD-10 coding while setting schedules • Manage patient records and perform data entry services



ChenMed

• United States
• Medical Practices
• 700 & Above Employee

• Care Coordinator

  • Jan 2018 - Jun 2018

  • Scheduled patients and notified them of their appointment information. • Processed referrals and sent them to specialist's office with confirmed receipt. • Communicated effectively the medical professionals needs on outstanding items regarding to patients. • Ensured patient's external missed appointment are rescheduled and communicated to the physician/clinician. • Participated in morning huddle meetings and provided updates on high priority patients referrals. • Completed and addressed phone messages within 24 hours of call. • Retrieved consultation notes from the consult tracking tool. • Provide extraordinary customer service to all internal and external customers (including patients and other



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Inbound Customer Service Representative

  • Apr 2016 - Aug 2016

  • Answered inbound calls nationally for Verizon Wireless • Used my personality to engage with customers • Provided empathy to each individual customer and treated each customer’s situation accordingly • Met goals daily including YES surveys from customers and stats met or exceeded goals • Answered inbound calls nationally for Verizon Wireless • Used my personality to engage with customers • Provided empathy to each individual customer and treated each customer’s situation accordingly • Met goals daily including YES surveys from customers and stats met or exceeded goals



Care Resources PACE

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Home Health Aide

  • 2015 - 2015