Experience

MAGNA Pharmaceuticals, Inc.
• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee
• Director of Communication & Business Optimization

  • Feb 2019 - Present


Trinity Video Communications

• Medical Equipment Manufacturing
• 1 - 100 Employee

• Project Manager

  • Feb 2017 - Feb 2019

  Manage the full project life-cycle for Audio Visual projects to include the coordination of engineering, installation, training, and documentation to complete ordered projects on time and within budget. Review and validate proposals, quotes and SOWs. Conduct site surveys. Manage the overall life-cycle planning of the AV projects, including coordination, scheduling and communications between clients and various AV entities, installation technicians and/or subcontractors. Create, review and approve detailed technical project drawings, both schematic and facility type drawings, to provide to technicians and clients. Conduct and provide detailed product research to both the client and engineering personnel. Provide consultation and engineering to architects, space management planners, and other third parties. Oversee installations on select projects, including guidance to senior and junior level installation technicians. Coordinate installation and maintenance work with customers, maintaining the installation calendar and project status reports, providing technicians with schedules and job documentation, maintaining job folders and folder structure, establishing and maintaining documentation standards. Oversee the writing of training manuals and provide documentation for the installed systems, including verification of the operation of the given AV systems. Manage support and/or consultation on troubleshooting and maintenance of AV systems, including diagnosis and problem resolution. Provide direction to AV Support Technicians and AV Integration Technicians assigned to project. Track time and attendance, train staff, resolve conflict between team members, set goals and objectives, and maintain a productive work environment. Responsibilities include training employees; and planning, assigning, and directing work. Show less



Unified Technologies

• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • May 2015 - Feb 2017

  Work start to finish with clients to review their business needs and design telephone solutions to meet their needs. Create installation timelines for new client installs and communicate them to the operations manager, technician and Telco carrier. Program ShoreTel phone system start to finish for each client. Work with technicians during installation and cutover of new phone system. Report trouble tickets with carriers and communicate status updates to clients. Conduct Training for End Users on use of ShoreTel phone and ShoreTel Communicator Software. Provide follow-up and on-going training for existing customers. Work on Tier 1 & Tier 2 support needs. Create customized documents for training. Show less

• Operations Coordinator

  • Jun 2014 - May 2015

  Primary answering point for all incoming service calls and service emails. Entered and dispatched service tickets. Updated maintenance and warranty statuses for customers in TigerPaw. Worked with VP of Operations to ensure we were upholding our service guarantees. Made remote changes in ShoreTel phone system, including but not limited to name changes, password resets, license checks, adding numbers to local dialing tables and adding new users. Utilized LogMeIn to remote into customer servers. Scheduled conference rooms and set up conference calls for meetings. Maintained TigerPaw Managed Services Software. Responsible for booking and confirming all travel arrangements for Project Managers and Department Managers. Coordinated all needed maintenance on printers, AC/HVAC etc. with vendors. Show less



Fenley Office Suites

• United States
• Real Estate
• 1 - 100 Employee

• Area Facilities/Office Manager - Client Specialist

  • Mar 2011 - 2014

  Day to day management of suite operations, supervise administrative personnel, maintain suite occupancy, conduct sales tours, organize and manage all marketing, create fliers, determine and execute move in promotions, maintain social media accounts, negotiate with potential clients, resolve client complaints, accounts payable, accounts receivable, enter variable and recurring charges into accounting system, monthly petty cash reconciliation, monthly client billing, generate and deliver monthly invoices, run credit card payments monthly, collect payment on outstanding balances, prepare license agreements and renewals, prepare all aspects of new client move-ins including welcome packets, keys, telephone and fax lines, copy machine set-up, files and databases; serve as liaison between suite and operations/maintenance vendors, keep all client files up to date, notarize documents, witness document signings, respond to broker referrals, operate phone answering system, daily mail delivery to clients, maintain office supply inventory and orders, prepare overnight shipments for clients, reserve meeting rooms for clients, maintain business to business and business to consumer relationships, general administrative and clerical tasks as needed by clients including but not limited to typing documents, faxing, scanning, making copies, confirming appointments and organizing catering. Show less



Blackstones Bridal & Formal

• Marketing Director

  • Nov 2010 - Mar 2011

  Developed press releases, fliers and newspaper ads; researched and traveled to area high schools to market prom shows, developed data base for customer contacts and follow up, organized events and shows including booking venues, vendors, fitting models and determining runway order, writing transcript for event DJ’s and modeling in shows; maintained business to business relationships with vendors as well as relationships with local high schools. Developed press releases, fliers and newspaper ads; researched and traveled to area high schools to market prom shows, developed data base for customer contacts and follow up, organized events and shows including booking venues, vendors, fitting models and determining runway order, writing transcript for event DJ’s and modeling in shows; maintained business to business relationships with vendors as well as relationships with local high schools.



Estes Public Relations

• Public Relations and Communications Services
• 1 - 100 Employee

• PR Assistant

  • Mar 2010 - Nov 2010

  Printed and assembled press kits, composed Facebook updates for clients, wrote press releases and newsletters, posted press releases on websites, researched contact information for television stations, events and charities; managed media passes, contacted magazines for editorial calendars, attended client photo and television shoots, assisted clients during ‘Kentucky Derby on the Backside’, cold calls. Printed and assembled press kits, composed Facebook updates for clients, wrote press releases and newsletters, posted press releases on websites, researched contact information for television stations, events and charities; managed media passes, contacted magazines for editorial calendars, attended client photo and television shoots, assisted clients during ‘Kentucky Derby on the Backside’, cold calls.



Magna Pharmaceuticals

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• CFO Assistant & Shipping Manager

  • Jun 2009 - Jan 2010

  Managed all incoming and outgoing shipments to wholesalers for pharmaceutical products and office supplies. Coded all invoices for accounts payable. Reconciled pharmaceutical inventory and sales representatives expense reports on a monthly basis. Prepared samples for sales representatives in all regions. General administrative duties. Kept bi-weekly record of supply inventory and ordered additional supplies as needed. Managed all incoming and outgoing shipments to wholesalers for pharmaceutical products and office supplies. Coded all invoices for accounts payable. Reconciled pharmaceutical inventory and sales representatives expense reports on a monthly basis. Prepared samples for sales representatives in all regions. General administrative duties. Kept bi-weekly record of supply inventory and ordered additional supplies as needed.