Whitney Nielsen

Project Support Assistant at Capita Real Estate and Infrastructure
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Contact Information
us****@****om
(386) 825-5501
Location
Glasgow, Scotland, United Kingdom, GB
Languages
  • English Native or bilingual proficiency

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Bio

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Credentials

  • Mental Health First Aid
    Mental Health First Aid (MHFA) England
    Dec, 2020
    - Oct, 2024

Experience

    • Project Support Assistant
      • Feb 2020 - Present

    • Project Administrator
      • Aug 2019 - Feb 2020

    • Bulk Process Controller
      • Apr 2019 - Aug 2019

      The purpose of this role was to assist the bulk operations team to achieve maximum effectiveness while remaining fully compliant. This involved liaising with the bulk planning team, inventory manager, material planners and hauler’s at weekly planning meetings to ensure work corresponds with bottling plan and all departments align to ensure the business runs smoothly as a whole. Main duties:  capturing effective data, tracking warehousing activities and downtime participating… The purpose of this role was to assist the bulk operations team to achieve maximum effectiveness while remaining fully compliant. This involved liaising with the bulk planning team, inventory manager, material planners and hauler’s at weekly planning meetings to ensure work corresponds with bottling plan and all departments align to ensure the business runs smoothly as a whole. Main duties:  capturing effective data, tracking warehousing activities and downtime participating in the development and adherence of departmental SOP's risk assessment and training as well as refining existing work processes updating internal systems (DRAMs/SAP) to reflect each stage of the process  Attending weekly planning and maintenance meetings to ensure that planned work is feasible, and equipment is safe and working to standard Costing for newly proposed processes and presenting financial comparisons to current processes  Producing picking lists, blend warrants, and prepare shipping documents as required Communicating with internal/external stakeholders regarding cask transfers and ETAs Show more Show less

    • Administrator
      • Feb 2019 - Mar 2019

      SQA is an awarding body who works closely with the StreetWorks Qualifications Register so that each qualified supervisor/operative can be issued with a card to show that they are in possession of appropriate qualifications. This was an interim role which was based in the StreetWorks team at SQA are who are responsible for issuing the qualification cards.

    • Export Administrator
      • Oct 2018 - Jan 2019

      An interim role with a global business, that produces and markets a diverse portfolio of award-winning alcoholic brands. Responsible for processing orders and arranging shipment and delivery to customers all over the UK and Europe, arranging shipment of goods from South Africa into Europe, liaising with logistics partners over the customs documents, acting as an account manager for a portfolio of countries, generating invoices and ensuring accuracy and compliance with internal financial… An interim role with a global business, that produces and markets a diverse portfolio of award-winning alcoholic brands. Responsible for processing orders and arranging shipment and delivery to customers all over the UK and Europe, arranging shipment of goods from South Africa into Europe, liaising with logistics partners over the customs documents, acting as an account manager for a portfolio of countries, generating invoices and ensuring accuracy and compliance with internal financial procedures and policies. Show more Show less

    • Membership Advisor
      • Jun 2018 - Oct 2018

      An interim role that initially began working within the marketing team, providing information and support to existing members on a newly developed product. The role evolved into a membership advisor position where I was supporting customers with all aspects of membership queries including both the new product and existing, this entailed answering a high volume of calls/emails, while processing payments, dealing with complaints and continuing to track and maintaining the new product data.

    • Transcriptionist
      • May 2018 - Jun 2018

      An interim role that initially began working within the marketing team, providing information and support to existing members on a newly developed product. The role evolved into a membership advisor position where I was supporting customers with all aspects of membership queries including both the new product and existing, this entailed answering a high volume of calls/emails, while processing payments, dealing with complaints and continuing to track and maintaining the new product data.

    • Program Support Officer
      • Jan 2018 - May 2018

      The RCS is a world-leading conservatoire of music, drama, dance, production and film. This role served as the point of contact for all queries regarding the Musical Theatre Department.

    • Data Entry Clerk
      • Sep 2017 - Nov 2017

      SDS works in partnership with the third sector fund to support those who face barriers to employment. Programs are delivered by third sector organisations and targets individuals assessed at stage one of the employability skills pipeline. Some individuals may still get offered support at stage two and three. This was an interim role based within the finance team as a new software system was being brought in and the role was to assist with data entry and cross check information at each stage… SDS works in partnership with the third sector fund to support those who face barriers to employment. Programs are delivered by third sector organisations and targets individuals assessed at stage one of the employability skills pipeline. Some individuals may still get offered support at stage two and three. This was an interim role based within the finance team as a new software system was being brought in and the role was to assist with data entry and cross check information at each stage during the migration. Show more Show less

    • Transcriptionist
      • Jun 2017 - Aug 2017

      A short-term contract transcribing patient assessment follow up and discharge letters for psychologists and other mental health workers within the team while adhering to NHS patient protection and confidentiality policies and procedures in line with national GDPR regulations.

    • Customer Service Representative
      • Feb 2017 - Jun 2017

    • Office Manager
      • Nov 2012 - Sep 2016

      Helping NHCE expand & provide our services to rural communities, attending talks & building relationships with other healthcare providers in those communities, scheduling RN's to work in rural parts of Northern Ontario, coordinating office space and availability in other communities, scheduling clinics for the 5 physicians on our team, billing for 5 physicians, managing multiple phone lines, scheduling fibroscans, scheduling appointments, entering test results into computer systems, inventory… Helping NHCE expand & provide our services to rural communities, attending talks & building relationships with other healthcare providers in those communities, scheduling RN's to work in rural parts of Northern Ontario, coordinating office space and availability in other communities, scheduling clinics for the 5 physicians on our team, billing for 5 physicians, managing multiple phone lines, scheduling fibroscans, scheduling appointments, entering test results into computer systems, inventory and ordering supplies Show more Show less

    • Medical Secretary
      • Jul 2012 - Nov 2012

    • Medical Secretary
      • Sep 2010 - Jun 2012

      Booking endoscopies, obtaining consent & explaining procedures to patients. Scheduling hospital time with GI department. Billing. Answering telephones/maintaining multiple lines.

    • Medical Secretary
      • Sep 2010 - Jun 2012

      Booking major & minor procedures. Filling in antenatal records. Labeling specimens. Cleaning instruments. Arranging rhogam injections. Processing 40 + patients a day. Answering & maintaining multiple phone lines.

Education

  • Cambrian College
    -
  • Fleming College
    -
  • Espanola High School
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Community

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