Systems Manager, Accreditation and Recognition

• Aug 2019 - Present

Store Manager

• 2016 - 2019

Held oversight for driving business operations through increased sales revenue, implementing efficient operations, and engaging with customers to better understand needs, drive loyalty, and increase repeat business. Trained staff to understand product line and identify consumer needs based on market trends, seasonal product offerings, and buying habits. Developed standardized processes to increase workflow productivity and introduced in-store events to improve community outreach and increase revenue stream. • Catalyzed increase in gross sales by 6.5%; identifying opportunities to improve processes and implement innovative operational processing systems that enhanced product packaging, inventory control, marketing, and staff sales training. • Expanded community outreach and increased revenue stream by establishing in-house events; secured resources, conducted market research to partner with vendors, and developed event processes to execute. • Actively engaged, coached, and mentored team; discovered individual drivers and utilized unique motivational techniques to inspire productivity and maximize sales efforts resulting in 3.5% average sale increase YoY (year over year). • Enhanced seasonal revenue stream and increased gross sales 35% from 2016 to 2018; introduced “ready to go” gifts, increased staffing, and educated staff on identifying consumer needs and recommending value added items to final sale. Show less

Development Officer | Volunteer Coordinator

• 2014 - 2016

Recruited and managed team of volunteers to execute programs and events. Collaborated with leadership team and Board of Directors to secure donors to drive fundraising efforts. Managed volunteer training and provided education to potential donors enabling larger endowments. Facilitated continuous education to bolster internal efforts and execute organizational vision. • Forged new partnership with donor through continuous communication and providing education on innovative “Project Café” program; built trusted relationship from scratch and secured $100K+ in funds. • Improved donor relations through continuous education on various projects and programs; enhanced relationship with existing donor and received $15K donation for kitchen renovation for “Project Café”. • Recruited, coordinated, and trained over 30 volunteers to successfully execute “Season of Hope” toy drive for local families. • Planned and executed fundraising event, “Taste of Talent”, by establishing relations with vendors and creating spreadsheet to track historical donors and manage guest list; met weekly with support team to identify network of sponsors and review progress with Board leading up to event that yielded an increase in attendance and improvement of revenue by 20% YoY. Show less

Senior Continuing Education Manager

• 2005 - 2014

Developed and evaluated all internal accreditation policies and procedures in collaboration with Executive Director. Crafted continuing education programs and coordinated content for medical professionals with diverse specialties including physicians, nurses, dentists, and medical affiliates. • Successfully directed reaccreditation activities, executed audits, and contributed to self-study report to secure ACCME (Accreditation Council for Continuing Medical Education) Accreditation with Commendation in both 2008 and 2014. • Spearheaded reaccreditation for the ANCC (American Nurses Credentialing Center), 2010 and again, with Distinction, 2014. • Directed all activities to earn 6-year reaccreditation renewal for the ACPE (American Council for Pharmacy Education). • Developed streamlined processes and enhanced accreditation procedures to more efficiently manage over 75 continuing education programs ensuring alignment with accrediting/approving body criteria. • Oversaw and directed the educational activities for a 10-day conference with 125 faculty across 4 orthopedic specialties in varied locations; partnered with different committees to create educational agenda and ensure content alignment. Show less

Director of Education & Foundation Sponsorship

• Oct 2000 - Apr 2005

• Increased educational activity attendance by 20% and improved exposure of Panorama Orthopedic Clinic by creating educational activities and planning events for 4 specialty orthopedic annual conferences. • Conducted research on cost-effective marketing tools to promote annual conference; reduced costs by 60%. • Decreased conference expenditures by building relationships with pharmaceutical and medical device companies to drive sponsorships for events; developed program budgets under $20K and reduced organizational costs per meeting. • Improved processes for external sales professionals to communicate with practice resulting in reduced patient wait times. Show less

Director of Education & Research

• 1998 - 2000

• Collaborated with Board and liaised for Education, Research, and Program committees to ensure mission fulfillment. • Spearheaded 4-year, renewal accreditation process with ACCME (Accreditation Council for Continuing Medical Education). • Oversaw program planning activities; collaborated with Education and Planning Committees to develop innovative programs to enhance attendance; increased participation 20% for annual meeting and 35% for Specialty Day program. • Collaborated with Board and liaised for Education, Research, and Program committees to ensure mission fulfillment. • Spearheaded 4-year, renewal accreditation process with ACCME (Accreditation Council for Continuing Medical Education). • Oversaw program planning activities; collaborated with Education and Planning Committees to develop innovative programs to enhance attendance; increased participation 20% for annual meeting and 35% for Specialty Day program.