Experience

Kern Behavioral Health and Recovery Services

• United States
• Mental Health Care
• 100 - 200 Employee

• Behavioral Health Recovery Specialist

  • Mar 2023 - Present

  • Actively engages consumers/family to determine what services and support will assist in reaching their personal recovery goals considering the client's/family's unique needs and preferences. • Works collaboratively with the client/family to identify treatment goals and the professional referrals and interventions that are to be included in the consumer's plan of care. • Ensures that services are individualized, emphasizing client/family needs, abilities, strengths, and preferences. • Provides individual and group recovery-oriented mental health services to adults and children with mental illness and/or substance use. • Performs crisis intervention counseling at a level not requiring licensure as a mental health professional. • Participates in interdisciplinary team consultations to prepare consumers for successful discharge from hospitals, group homes, or institutions to the community. • Locates and evaluates the appropriateness of community-based housing and outpatient services and makes recommendations for placement, transition, and graduation. • Provides mental health case management services including identification of safe and affordable housing, financial resources, education, employment and other community-based services. • Regularly visits clients/families in the community to assess their home and educational situations, to determine service needs, and to deliver services and support. • Utilizes a systems approach to work collaboratively with the clients, their families, and their community to identify positive solutions to mental health, substance use disorders, and/or behavioral problems. • Acts as an advocate for the client and family and, in partnership with them, maintains liaison with the family, schools, legal entities, various community groups, and others as required. • Monitors the efficacy of recovery services. • Keeps supervisor apprised of issues related to consumers, families, and community partners. Show less



Jaguar Wrought Iron

• Bakersfield, California, United States

• Administrative Assistant

  • Aug 2019 - Mar 2023

  ∙ Drafted invoices, reports and proposals using QuickBooks. ∙ Monitored, managed and reconciled business bank accounts and daily banking transactions. ∙ Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses. ∙ Managed certified payroll as well as time and attendance systems. ∙ Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. ∙ Maintained office supplies by checking stocks and placing orders. ∙ Coordinated sales and installation schedules for company employees. Show less



Fundwise Capital

• United States
• Financial Services
• 1 - 100 Employee

• Funding Manager

  • Jun 2017 - Dec 2022

  ∙ Guided clients through the funding process, helping secure seed capital for start-up or existing businesses. ∙ Collected and organized all loan documents for underwriting. ∙ Analyzed financial statements and income statements to review company's financial performance. ∙ Reached out to customers to verify information and follow up on funding acquisition process. ∙ Updated customer accounts with interactions, payments and personal information. ∙ Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies. ∙ Reached out customers to collect outstanding payments via one-time or negotiated installment methods. Show less



Vivint

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Performance Analyst

  • Jan 2014 - Aug 2017

  ∙ Held a variety position within the Customer Loyalty/ Retention Department including Account Manager, Credit & Refund Specialist, and Quality Control and Training and Development Team Leader. ∙ Performed customer negotiations to reach fair conclusion for both business and customer. ∙ Analyzed customer feedback and developed new techniques to ensure customer retention. ∙ Audited all credit and refund requests submitted by employees within the department on behalf of the customer. ∙ Optimized processes by training employees to apply best industry practices and observe all protocols. ∙ Led training classes and recorded instruction for later use. ∙ Managed a team of auditors who's jobs were to listen and grade department calls for quality control. ∙ Gathered data based on department calls using Excel and provided statistics department-wide. Show less



Verizon Wireless by Extreme Wireless

• United States
• Retail

• Sales Representative

  • Aug 2012 - Dec 2013

  ∙ Increased sales by offering consultation on products and services and applying customer service and up-selling techniques. ∙ Organized sales paperwork, presented proposals and finalized contracts. ∙ Achieved monthly sales goals by promoting product benefits and enrolling new clients. ∙ Retained excellent client satisfaction ratings through outstanding service delivery. ∙ Trained and mentored new sales representatives. ∙ Increased sales by offering consultation on products and services and applying customer service and up-selling techniques. ∙ Organized sales paperwork, presented proposals and finalized contracts. ∙ Achieved monthly sales goals by promoting product benefits and enrolling new clients. ∙ Retained excellent client satisfaction ratings through outstanding service delivery. ∙ Trained and mentored new sales representatives.