Experience

Workforce Solutions Northeast Texas

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Rehabilitation Assistant

  • Apr 2023 - Present

• Student HireAbility Navigator at Workforce Solutions Northeast Texas

  • Oct 2021 - Present

• Child Care Specialist

  • Jun 2016 - Nov 2021



West Business Solutions

• United States
• Advertising Services
• 1 - 100 Employee

• Area Manager

  • Oct 2014 - Feb 2015

  Responsible for managing the activities of assigned Account Services staff striving to enhance quality of service being provided and business relationship, ensuring adherence to company policies and procedures; ensure quality ordering services of Data and Voice products; distribute and assign orders to staff according to established departmental policies and procedures; monitor the progress of orders from beginning to end, ensuring timelines; identify obstacles to successful fulfillment and communicated to appropriate management staff; establish and develop ongoing relationships with data clients to include participation in client visits and tours Show less

• Senior Customer Service Manager/Escalation Specialist

  • Nov 2013 - Oct 2014

  Responsible for leading client service and operations activities, which may include developing client relationships, providing consultative advice to clients, ensuring quality of programs, and development off assigned staff ensuring these functions meet the individual, unique needs of assigned client, client representative, or Division while remaining consistent with West’s corporate policies, procedures, and philosophies; Job accountabilities include but are not limited to, account service/client service function, employment and personal leadership development, client satisfaction, team interface/customer service, etc Show less

• Project Manager

  • May 2013 - Nov 2013

  Provide highest level of customer service to clients, to be engaged throughout project implementation, to actively communicate with the client, to display the AT&T Customer Rules at all times, and to handle each project with a sense of urgency to better understand and respect the client’s needs