Experience

HELM Boots
• United States
• Retail Apparel and Fashion
• 1 - 100 Employee
• Customer Support Specialist

  • Oct 2023 - Present


Rugiet

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Sales and Customer Care Specialist

  • Nov 2020 - Mar 2023

  •Hired for a brand new role in the company for sales/customer care where I educate leads/customers on our compound sublingual medication, answer any questions they might have, guide them through the medical survey, obtain payment, assist in any technology issues that may arise during the medical survey process, turn on/o subscriptions and follow up with them pre/post sales and build/maintain a relationship with them•Received an award and bonus after 3 months of employment for developing a customer support process that increased sales by over 15% weekly• Developed the training process and onboarded 4 new hires for the role that I was hired to create and currently getting trained to become the sales manager.•Continuously improving customer care for better customer satisfaction, enhancing sales tactics, as well as refining our processes to close sales and retain more customers signing up for subscriptions•Responsible for achieving set sales goals per week/month and optimize our time communicating with leads and customers to provide the best and informative customer service experience.•Proficient in working across multiple platforms such as Zendesk, Rugiet administrator software, Compound Place, Shipstation, Aircall, and Mighty Calls. Show less

• Customer Service Specialist

  • Nov 2020 - Mar 2023



Heartstrong Sleep

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Office Coordinator

  • 2015 - Dec 2020

  •Processed intake of new patients, verified insurance benefits, obtained authorization for therapy, scheduled appointments, educated patients on how to use their Sleep Apnea machine, fit patients for mask and supplies, shipped DME supplies, set up payment plans, and trained new hires. •Kept constant communication with patients primary care providers, as well as patients in order to provide them their sleep apnea therapy. • Ordered all oce supplies and break room stock, cleaned and organized the oce and patients waiting room area, and handled all delivery and shipments in the Austin oce. •Received multiple bonuses for achieving sales goals by educating and reengaging patients throughout the sales process. Show less



Tiny Boxwoods

• United States
• Hospitality
• 1 - 100 Employee

• Night Server

  • Mar 2018 - Jul 2018

  •Maintained a clean and organized restaurant and helped fellow servers clean their tables when possible. •Perfected menu presentation skills, provided guests with a deliberate understanding of the dishes created by the chef as well as wine pairings and cocktail beverages. • Impeccably noted any food allergies and offered alternatives for any dietary restrictions. •Anticipated guest needs and made sure they had a wonderful experience dining with us. •Maintained a clean and organized restaurant and helped fellow servers clean their tables when possible. •Perfected menu presentation skills, provided guests with a deliberate understanding of the dishes created by the chef as well as wine pairings and cocktail beverages. • Impeccably noted any food allergies and offered alternatives for any dietary restrictions. •Anticipated guest needs and made sure they had a wonderful experience dining with us.



EZ-Monitoring

• Software Development

• Customer Service Representative

  • Oct 2017 - Mar 2018

  •Developed and maintained communication with police ocers regarding clients’ portable breathalyzer schedule and reports. •Established intake for all new client information and input contact into the database. •Created clients schedules based on specific court orders, led instruction of court ordered devices, and followed up with clients for any questions or concerns. Processed all payments as well as organization of payment plans. •Developed and maintained communication with police ocers regarding clients’ portable breathalyzer schedule and reports. •Established intake for all new client information and input contact into the database. •Created clients schedules based on specific court orders, led instruction of court ordered devices, and followed up with clients for any questions or concerns. Processed all payments as well as organization of payment plans.



Michael Kors

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • 2015 - 2016

  • Earned top sales representative three months consecutively. •Provided excellent customer service with a friendly, genuine, positive attitude. • Received incoming merchandise shipments to the store and maintained store organization, cleanliness, and layout. • Earned top sales representative three months consecutively. •Provided excellent customer service with a friendly, genuine, positive attitude. • Received incoming merchandise shipments to the store and maintained store organization, cleanliness, and layout.



Rigid Global Buildings

• United States
• Building Construction
• 100 - 200 Employee

• Executive Assistant

  • Apr 2014 - Apr 2015

  •Supported Executive sta by administering schedules, maintaining expense reports, streamlined a filing process for confidential material, as well as sustained cleanliness of oces and conference rooms. •Managed all company cell phones, Verizon account and company vehicle maintenance log. • Responsible for FedEx, USPS, and UPS invoices, shipments, and deliveries. • Coordinated travel arrangements and itineraries for Executives and other employees. Ordered all oce supplies •Trained and supervised two receptionists, created schedules, and entered weekly payroll information, as well as assisted in receptionist and other clerical responsibilities. Show less



bebe stores

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Manager

  • 2012 - 2013

  •Maintained store operations, employee schedules, and weekly payroll information. •Monitored weekly and monthly sales reports for analysis with direct relation to the Regional Manager. •Accelerated employees work ethic by setting personal goals for each sales associate, and worked as a team to reach daily store goals. •Maintained store operations, employee schedules, and weekly payroll information. •Monitored weekly and monthly sales reports for analysis with direct relation to the Regional Manager. •Accelerated employees work ethic by setting personal goals for each sales associate, and worked as a team to reach daily store goals.