IT Administrator

• Aug 2020 - Present

• Tiers 1 & 2 help desk technical support for corporate and store employees using an automated incident management system, logging calls, and provide resolution in a timely and efficient manner.• Perform preventative maintenance, general repair, installation and troubleshooting of all related IT systems and devices.• Verify nightly backups and provide remedies on failed backup jobs.• Verify the distribution of software updates and service packs.• Work with management to identify performance issues and identify the need for new or upgraded equipment.• Maintain an accurate and current inventory of all technology assets.• Move, Change, Deploy, Maintain PCs, laptops, mobile devices, merchant terminals and other peripherals (printers, scanners, etc.).• Setup and maintain corporate laptop and desktop images.• Create and maintain hardware, software, and support documentation to allow for consistent, effective trouble-shooting and cross-training.• Assist other IT staff with projects related to PC or Server management.• Enforce all related IT Procedures, Security Policies and Standards.• Managed Active Directory, User ID Creation/resets, AD-login/access, VPN/OWA access, emails/LOB issues• Administration of Office 365 F5,E5,E3, Exchange2013/Online, SharePoint Online, Azure cloud services

Warehouse Associate

• Feb 2020 - Jun 2020

Team Lead

• Nov 2019 - Dec 2019

Staff supervision. (30 people)Monitoring of time in the execution of the work.Improvement of time and agreed services.Print batchHelp packer and pinking area Staff supervision. (30 people)Monitoring of time in the execution of the work.Improvement of time and agreed services.Print batchHelp packer and pinking area

Regional IT Coordinator

• May 2014 - Dec 2018

Coordination of Technical Support Team(Team to lead, 40)Technical support Smart School projectInventory controlResearch and technical implementation for the Smart School projectMonitoring and compilation of information.Creation of monthly reports on the SSS project.Technical trainingMonitoring of maintenance in the different SSS classroomsEnsure the constant operation of the SSS classrooms throughout the regionKeep the technological platforms of the project updated in its most stable versions.Creation and correction of technical manuals.Implementation of formats and templates.Help with information sharing toolsConstant training of the technological tools we use and knowledge in general.

Technical Support Coordinator /Systems Analyst

• Mar 2010 - Apr 2014

Coordination of Technical Support Users (Team to lead, 6)Hardware, software (administration of 600 licenses) (+ 3000 computers)Supervision, coordination and control over incidents related toNetwork and telephony at national levelAdministration of the help desk consoleAntivirus console administrationAdministration active directorySupport to events events (Systems, Communications)Local project supervision migration active directoryLocal supervision of ECS migration projectMonitoring migration software encryptionWin7 migration monitoringPersonalized attention to local and regional usersInstallation and configuration of Microsoft operating systemsMaintenance and repair of PCs and serversApplication of policies to teams and users through the active directoryCoordination and execution of PC remediation projectsCoordination and execution of the attentions made to usersInventory controls and hardware and software licensesCreation of installation packages to automate

Project Manager

• Mar 2008 - Nov 2010

Construction and datacenter design for prestigious banks.Structured Cabling Project SupervisorStaff supervision. (10 people in charge)Monitoring of time in the execution of the work.Improvement of time and agreed services.Ensuring the optimal execution of work in accordance with the scope established with the client.Monitoring of deviations that affect the process of the execution of the work.Analysis and tests of network performance.Rack installations, patch panels, punching of cables.Migrations or changes to new banking systemsSoftware installationInstallation and Configuration of AntennasAttention to Users (Windows and Linux)Installing and configuring Linux SUSEMaintenance of MachinesAttention to the different branches (Managua and Departamentales)Installation of Servers