Experience

Niterra North America, Inc.

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• OEM Systems Evaluation / Quality Assurance Manager

  • Apr 2022 - Present

  Manage Technical Center OEM Systems Evaluation and Quality Assurance Teams. Manage Technical Center OEM Systems Evaluation and Quality Assurance Teams.



NGK Spark Plugs (U.S.A.) (Currently known as Niterra NA Inc.)

• Test Manager - Technical Center

  • Jan 2012 - May 2022

  • Hired, trained and lead Technical Center Test Engineers and Technicians. • Managed testing activities at the NGK Technical Center and customer facilities to ensure efficient workflow. • Performed testing, gathered and analyzed data, created and reviewed reports, presented results to customers.• Maintained and calibrated equipment. • Determined budget needs for new equipment & project implementation. • Oversaw operation and maintenance of Technical Center testing facilities. • Managed durability testing activities on engine dynamometers and test vehicles.• Operated environmental chamber and engine / chassis dynamometers.• Communicated and coordinated testing with Japan HQ.• Created and maintained Technical Center technical documents and procedures according to IATF16949 specifications. Used Sharepoint for document control. Show less

• Senior Test Engineer - Japanese speaking

  • Jul 2003 - Mar 2012

  • Developed, setup and conducted testing and data acquisition activities at the component, engine and vehicle level. Prepared test results and reports using DIAdem and MS Office, presented them internally and to the customer. • Applied and developed automotive testing methods and procedures to ensure component suitability and system conformance. Prepared test method documents, equipment operating procedures and training presentations. • Trained new engineers in proper testing methods and equipment use. • Performed testing while communicating and interpreting in Japanese. Translated technical documents from Japanese to English. • Used various data acquisition equipment such as; NI LabVIEW software/hardware, ETAS / INCA, ATI, Intrepid Vehicle Spy, Ipetronik / CAN, Hioki & Yokogawa Oscilloscopes, etc. • Tested in and operated climatic chamber with AVL 4-wheel chassis dynamometer. Programmed and operated AVL engine dynamometers using PUMA software, driving robot, etc. • Testing involved engine control systems with emphasis on automotive sensors (Oxygen / Lambda, NOx), spark plugs, and glow plugs.• Extensive on-the-fly troubleshooting experience in engine control systems, test stands / equipment, facilities, etc. Mechanically-inclined and prefer hands-on activities. Show less



Brent Brown Automotive Group

• Provo, Utah Area

• Service Adviser at Dodge / Chrysler / Jeep Dealer

  • May 2000 - Apr 2003

  • Improved customer satisfaction index through superior customer service, quality control, and service center sales in order to achieve Five-Star status. • Scheduled and managed work on a daily basis for five or more technicians. • Improved customer satisfaction index through superior customer service, quality control, and service center sales in order to achieve Five-Star status. • Scheduled and managed work on a daily basis for five or more technicians.



Rob's Independent Subaru Specialists

• Provo, Utah Area

• Automotive Technician / Service Advisor

  • Jun 1996 - May 1999

  • Specialized in diagnosing and repairing engine control and electrical systems. • Hands-on experience in all areas of vehicle service and repair – in engine and engine control, automatic transmissions, anti-lock brake systems, steering and suspension. A.S.E. certified. • Increased customer base through improved service writer techniques. • Resolved exacting automotive and customer problems and improved customer satisfaction through a minimal failed-repair rate. • Specialized in diagnosing and repairing engine control and electrical systems. • Hands-on experience in all areas of vehicle service and repair – in engine and engine control, automatic transmissions, anti-lock brake systems, steering and suspension. A.S.E. certified. • Increased customer base through improved service writer techniques. • Resolved exacting automotive and customer problems and improved customer satisfaction through a minimal failed-repair rate.



Cornerstone Technologies

• Orem, Utah

• Audio Visual / Computer System Technician

  • Sep 1995 - Aug 1996

  • Supervised and coordinated set up for trade shows, conventions, business meetings, product rollouts, press conferences, (COMDEX, Networld/Interop, Internet world, etc.) for customers such as Novell, IOMEGA, US Robotics, etc., with budgets that ranged from $20,000 to $500,000. • Learned and became competent in a new technical skill. • Supervised and coordinated set up for trade shows, conventions, business meetings, product rollouts, press conferences, (COMDEX, Networld/Interop, Internet world, etc.) for customers such as Novell, IOMEGA, US Robotics, etc., with budgets that ranged from $20,000 to $500,000. • Learned and became competent in a new technical skill.



The Church of Jesus Christ of Latter-day Saints

• United States
• Religious Institutions
• 700 & Above Employee

• Volunteer

  • Jul 1993 - Aug 1995

  Served as volunteer proselytizing missionary. Japanese speaking. Also served community by teaching free English classes. Served as volunteer proselytizing missionary. Japanese speaking. Also served community by teaching free English classes.