Experience

Kittitas Valley Healthcare

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Information Systems Summer Intern

  • Jun 2023 - Present

  Providing live phone support and logging and monitoring service requests using KACE. Collaborating with a team to prioritize the needs and, as needed, go into the field to provide equipment fixes for users and departments throughout the campus. • Aimed to serve the staff at the hospital by taking service calls and completing online tickets in order to fix technical issues related to hardware and software of computers, either remotely or physically. Providing live phone support and logging and monitoring service requests using KACE. Collaborating with a team to prioritize the needs and, as needed, go into the field to provide equipment fixes for users and departments throughout the campus. • Aimed to serve the staff at the hospital by taking service calls and completing online tickets in order to fix technical issues related to hardware and software of computers, either remotely or physically.