Experience

Millennium Central Mafraq Hotel

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Aug 2023 - Present

  Front Office supervisor Front Office supervisor



Mövenpick Resort El Sokhna

• Egypt
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • May 2023 - Aug 2023

• Front Office Supervisor

  • May 2023 - Aug 2023



Jaz Casa Del Mar Beach

• Hurghada, Al Bahr al Ahmar, Egypt

• Front Desk shift leader

  • Aug 2022 - May 2023



Swiss Inn Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Mar 2021 - Jul 2022

  • Process all guest check-in, checkout, room assignment, and room change/late checkout requests . • Secure payment; Turn room keys on/off . • Ensure prices match codes, exceptions to documentation Confirm/adjust billing for guests . • Talk to the appropriate staff while guests are waiting for an available room . • Suggest messages to guests . • Clear the departure in the computer system . • Coordinate with housekeeping to track room status and guests’ concerns . • Guests file paperwork or documents . • Turn on the telephone switchboard station . • Run and check daily reports, emergency lists and credit card authorization notifications . • Provide instructions and information to guests . • Respond to, record and process all guest calls, requests, questions, or concerns; Follow each one to make sure the guests are satisfied. Arrange transportation for guests/visitors . • Count and secure bank at the beginning and end of the shift . • Cash guest checks, all forms of payment, vouchers, compensation, reimbursement and change of action . Report security to any shift report . Show less



Concorde Hotels & Resorts

• Hospitality
• 200 - 300 Employee

• Front Desk Receptionist

  • Sep 2020 - Feb 2021

  • Process all guest check-in, checkout, room assignment, and room change/late checkout requests . • Secure payment; Turn room keys on/off . • Ensure prices match codes, exceptions to documentation Confirm/adjust billing for guests . • Talk to the appropriate staff while guests are waiting for an available room . • Suggest messages to guests . • Clear the departure in the computer system . • Coordinate with housekeeping to track room status and guests’ concerns . • Guests file paperwork or documents . • Turn on the telephone switchboard station . • Run and check daily reports, emergency lists and credit card authorization notifications . • Provide instructions and information to guests . • Respond to, record and process all guest calls, requests, questions, or concerns; Follow each one to make sure the guests are satisfied. Arrange transportation for guests/visitors . • Count and secure bank at the beginning and end of the shift . • Cash guest checks, all forms of payment, vouchers, compensation, reimbursement and change of action . Report security to any shift report . Show less



Taba Heights Company S.a.e.

• Egypt
• Accounting
• 1 - 100 Employee

• Front Desk Agent

  • Apr 2019 - Apr 2020

  • Process all guest check-in, checkout, room assignment, and room change/late checkout requests . • Secure payment; Turn room keys on/off . • Ensure prices match codes, exceptions to documentation Confirm/adjust billing for guests . • Talk to the appropriate staff while guests are waiting for an available room . • Suggest messages to guests . • Clear the departure in the computer system . • Coordinate with housekeeping to track room status and guests’ concerns . • Guests file paperwork or documents . • Turn on the telephone switchboard station . • Run and check daily reports, emergency lists and credit card authorization notifications . • Provide instructions and information to guests . • Respond to, record and process all guest calls, requests, questions, or concerns; Follow each one to make sure the guests are satisfied. Arrange transportation for guests/visitors . • Count and secure bank at the beginning and end of the shift . • Cash guest checks, all forms of payment, vouchers, compensation, reimbursement and change of action . Report security to any shift report . Show less