Senior Client Success Specialist

• Nov 2022 - Present

Resourcing Team Leader

• Aug 2016 - Nov 2022

Managing, leading and developing a first-class resourcing team and service on a strategic and operational level providing a full recruitment delivery service across the organisation. Ensuring the organisation is an employer of choice with managers and applicants receiving a professional and efficient service. • Direct line management of a team of resourcing officers• Design, implementation and continuous improvement of recruitment systems and candidate experience• Development and implementation of comprehensive resourcing plans for volume and specialist roles providing end to end service and support for hiring managers for over 450 hires per year• Design and implementation of recruitment strategies and policies• Collaborating with Senior Management Teams, external stakeholders and business partners, to develop a strong understanding of department culture and business strategy to deliver on the hiring needs• Advise and carry out recruitment campaigns for assistant director level and above, including direct sourcing, candidate management and onboarding• Lead the procurement, implementation and ongoing management of recruitment contracts and Agency Managed Service Provider (MSP)• Monitor the recruitment budget and deliver best value for money• Implement, monitor and improve KPI performance across the recruitment service reporting to senior managers• Carry out team meetings, monthly 1:1's and PDR objective setting reviews• Act as the point of escalation for expert advice to managers on all recruitment initiatives and legislation including VISA and Right to Work• Act as the point of escalation for any concerns during the recruitment and on boarding process and provide positive solutions.

Recruitment Officer

• Jan 2016 - Jul 2016

Our vision – An ambitious and collaborative community which is proud of its heritage and excited by its diverse opportunities and future.Thurrock's In-House Recruitment team and provide the end to end recruitment service for all vacancies across the Council. The role includes:• Providing a full end to end recruitment service and on boarding of new hires. • Conduct in-depth screening of potential candidates to assess level of interest and qualifications. Using innovative sourcing and branding techniques to engage both active and passive candidates via LinkedIn Recruiter, Twitter and other online media. • Arranging shortlisting, interviews, liaising with agencies to develop relationships and negotiate rates • Providing support, advice and guidance to managers and stakeholders on all aspects of recruitment and selection • Writing and placing job averts on careers pages, job boards and social media• Making offers to successful candidates, preparing offer letters and managing starters’ process • Carrying out pre-employment checks, references and DBS and right to work checks for candidates• Arranging start dates, induction training and contracts of employment

Recruitment Administrator

• Jul 2015 - Jan 2016

4 Children is one of the fastest growing and increasingly influential children and family charities. 4Children is here to help give children the best start in life. We’re directly helping over 50,000 children to learn and develop every year, with almost a hundred Children's Centres and over 40 nurseries. • Providing a full end to end recruitment service including, arranging shortlisting, arranging interviews, liaising with agencies to develop relationships and negotiate rates • Managing both internal and external recruitment enquires • Providing support, advice and guidance on all aspects of the recruitment and selection matters and associated terms and condition to managers across 100 Children Centres and 40 Nurseries • Managing high volume recruitment for the nursery settings and Children’s Centres across the UK • Writing and placing job averts on online job boards and social media • Making offers to successful candidates, preparing offer letters and Managing starters’ process including preparation and distribution of contracts of employment and HR manuals to staff • Carrying out pre employment, references and DBS checks for candidates • Arranging start dates, induction training and contracts of employment • Leasing with hiring managers for recruitment requirement s and to maintain recruiting SLA’s • providing regular reports and statistics to management teams on their recruitment and selection activity

Employment Consultant

• Oct 2014 - Jul 2015

Working on a government contract seeing customers from induction to employment, providing each of them with a tailor made service addressing individual needs to secure employment. • Managing induction sessions and assessments for all customers •Meeting monthly job targets • Ensuring customer records are kept up to date, accurate and fully maintained in compliance with job centre plus guidelines and the data protection act • Work actively with participants to secure suitable employment through action plans and regular meetings •Motivating and managing customer expectations through training and development • Managing a case load of over 100 customers scheduling appointments and booking training courses. •Job matching customers with online vacancies and coordinating assessment days

Talent Acquisition

• Jun 2014 - Oct 2014

Working as an internal recruiter covering a full recruitment process for one of the UK’s fastest growing telecommunications companies to grow and drive the business forward. • Screening potential candidate CVs •Sourcing candidates through job boards, social media, networking and employee refferals • Being the first point of call for the company PSL • Carrying out phone and face to face interviews of candidates • High volume interview scheduling for all in excess of 40 candidates per week • Preparing and sending offer letters for new starters and preparing contracts of employment • Monitoring absence, holiday requests and preparing new starter packs and references • Compiling and posting job ads on search engines working with hiring managers and sales director • Briefing the candidate about the responsibilities, salary negotiations and benefits of the role • Receiving and reviewing applications, arranging interviews and short-listing candidates

Employment consultant

• Mar 2013 - Jun 2014

Working with a case load of approximately 200 customers from induction to employment providing each of them with a tailor made service addressing individual needs. • Meeting & exceeding of monthly job targets • Running daily team meetings • Delivering an excellent standard of customer service • Managing and coordinating inductions and completion of initial paperwork for all new customers • Ensuring customer records are kept up to date, accurate and fully maintained in compliance with job centre plus guidelines and the data protection act • Reception front desk cover • Completing daily cash counts and petty cash spread sheets • Develop and deliver customer workshops and training sessions on a range of topics in the local labour market • Work actively with participants to secure suitable employment developing action plans •Managing and coordinating employer assessment sessions

Merchandise Coordinator

• Dec 2000 - Dec 2012

 Team Leader/Co-ordinator for the store development team  Liaising with contractors and head office for new displays and set up in stores  Key Holder and opening the store and general daily set up and standards  Ordering corporate and sale point of display to maintain brand identity and compliance  Team Leader/Co-ordinator for the store development team  Liaising with contractors and head office for new displays and set up in stores  Key Holder and opening the store and general daily set up and standards  Ordering corporate and sale point of display to maintain brand identity and compliance