Experience

Jonsson Workwear
• South Africa
• Retail Apparel and Fashion
• 200 - 300 Employee
• Business Leader

  • Jul 2022 - Present

Best Western Cape Suites Hotel
• General Manager

  • Jan 2019 - Jun 2022


Ma-Afrika Hotels

• South Africa
• Hospitality
• 1 - 100 Employee

• General Manager

  • Mar 2017 - Dec 2018

  Managing all aspects of Hotel and making sure operations run smoothly on a daily basis.

• Acting General Manager

  • Feb 2017 - Mar 2017

  Managing all aspects of Hotel and making sure operations run smoothly on a daily basis.

• Assistant General Manager

  • Jul 2016 - Feb 2017

  Managing all departments of the Stellenbosch Hotel to make sure all operation runs smoothly and that our guest experience a very high level quality while relaxing and enjoying their stay. Actively involved in leading our team and hotel to new heights in service excellence and guest satisfaction. Responsible for setting and implementing new standards and SOP's for all department and monitoring them daily to reach our goals.I report directly to the GM,COO and CEO of Ma - Afrika. Assist General manager to make sure the Stellenbosch Hotel is profitable as a business and at the same time empower and develop our employees.

• FOM

  • Mar 2016 - Jul 2016

  Managing the Front Office team that consist of 4 receptionist, 4 Porters, reservations team and night Manager. Monitoring and implementing all SOP and making sure that all Policies and procedures are followed to the companies standard.Reporting directly to the GM and working very close with all other HOD and Sales and Marketing to ensure a stress free visit for our guest.My statement is to create a home away from home for all our guest as well as colleagues. Create a happy atmosphere as happy employee will create happy customers.I also fulfill the responsibility of conference coordinator for all conference booking.Attend weekly meeting with Head office to improve our daily activities.



Hout Bay Manor

• South Africa

• Front Office/Reservations Manager

  • Dec 2014 - Feb 2016

  Manage all the front office procedures and making sure they are carried out to precision. Responsible for all reservation and reservations inquiries. Managing the security, Inzolo Spa and Curio shop at the Hotel. I report directly to the General Manager and work very closely with Housekeeping and Food and Beverage. Representing Sales & Marketing at different conferences. "GSA \​ Jamm's Conference". Manage all the front office procedures and making sure they are carried out to precision. Responsible for all reservation and reservations inquiries. Managing the security, Inzolo Spa and Curio shop at the Hotel. I report directly to the General Manager and work very closely with Housekeeping and Food and Beverage. Representing Sales & Marketing at different conferences. "GSA \​ Jamm's Conference".



Westin Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Assistant Front Office Manager

  • May 2014 - Nov 2014

  Tasks: Managing a team of 10 Receptionist, 4 Communication Agents, 4 Duty Managers, 3 Administrative officers and 4 Guest Relation officers. Daily duties consist of ensuring that front office is ready and prepared for the business day to run smoothly. Allocating rooms, preparing the VIP amenities, Helping on the Front Desk, confirming that all accounts is ready for guest departure. Checking up with administrative officers on our “O status” PX account and city ledgers. Preparing Rosters and checking Receptionists floats and banking daily. Follow up on room status and working closely with housekeeping in getting the rooms ready for arrivals. Preparing worksheets for employees to get paid at the end of the month as well as setting up training for staff. In charge of reservations after 17:00pm as reservation department is closed.



Legacy Hotels & Resorts

• Hospitality
• 200 - 300 Employee

• Assistant Front Office Manager

  • Apr 2013 - Apr 2014

  Tasks: Supervise the front office that consist of 10 receptionists, 2 Concierge, 10 porters and the travel desk. Do allocations of rooms and follow up that all preparation is done for arrivals. Make sure that all accounts or departing is 100 percent correct for departures. Do room checks on day to day basis and work closely with the executive housekeeper. Check all floats and banking of cashiers. Check rates of all rooms everyday. Follow up on open account and outstanding payments. Set up and do training for staff where needed. Handle all guest complaints and work closely with guest (VIP’s) to make sure that their expectation of the hotel is met and exceeded. Do rosters of receptionist and porters and also deal with reservations (Booking clients) on a day to day basis.



Princess Cruises

• United States
• Travel Arrangements
• 700 & Above Employee

• JAP

  • Jun 2008 - Feb 2013

  Front Desk Tasks: all front desk activities and passenger services, check in and check out, cashier tasks and foreign currency exchange, complete knowledge of the ship, procedures, onboard product, daily activities, services provided, itinerary and ports of call in order to provide accurate information and answers to passenger questions or concerns, quick and efficient response in solving any problems or issues, follow up with passenger issues once they have been dealt with, use of Shipstar Management System, perform general emergency duties and assist emergency drills. organizing and handling of big groups Assistant Night ManagerTasks: Monitoring the whole ship helping all departments with different issues they might encounter through the evening. All passenger/guest queries would be forwarded to me to assist. Acting as Supervisor for the front desk team throughout the evening. Monitoring all accounts and adjusting them by voiding or charging accounts. Assisted the Casino cash up at the end of the night. Assistant Administrator Tasks: Arranging the Departure of 2000 -3000 passengers in a few hours making sure that all of them make their different appointments they scheduled. Arranged with all port agents in different ports that issues of passengers get sorted out and that they get assisted with them promptly. Collecting and distributing passports of passengers for immigration purposes in ports. Assisted administrator to have all paper work ready for local immigration and custom officers before arriving to port. Human resources assistant Tasks: Assisted all crewmembers with different issues they had on board. Sent emails and helped with queries they didn’t have access to. Paid cash wages and received payments for account. Cashier duties that include foreign currency exchange of many countries. Assisting crewmembers in sending wages home to their private bank account in the various countries. Also dealt with large amount of cash while on duty.



Sheraton

• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Mar 2001 - May 2008

  Tasks: Chauffer/Porter Tasks: Started as Chauffer/Porter arranging different transportation to different venues and also transporting passenger where ever they would like to go while and also arranging to pick them up at which ever time the prefer. Transported guest by means of car or minibus. At the same time performed porter duties which entail receiving and welcoming guest, parking their cars, escorting them to the rooms and making sure that they all receive their luggage. Switchboard Tasks: Received all calls externally and internally and had to monitor them making sure that they would be connected to the relevant departments or employees. Did all filling that was required. Reception Tasks: Front desk activities and guest services: check in and check out of guests, assistance, reservations, cashier tasks, use of OPERA Property Management System. Front desk supervisor Tasks: Supervising the Reception and dealt with all queries and concerns Receptionist/other departments needed assistance with. Worked closely with our VIP Guest making sure all their needs was assisted. Assisted with Concierge duties ensuring that all transportation went smoothly. Follow-up surveys on guests Night Manager Tasks: Ensured that transportation needs was met throughout the evening. Made sure that all departments had cashed up. Dealt with reservation and cashier duties throughout the evening. Rolled over the system of hotel for the next day. Prepared all reports for the HGM and Front desk Manager for next day’s Financial meeting. Had to monitor hotel during the evening and had to promptly deal with any issues that may arise.



The Marine Hotel

• 1 - 100 Employee

• Cashier

  • Nov 2000 - Apr 2001

  Tasks: Controlling all bills in restaurant and closing them. Also assisted in waiter duties when it was required. While performing these duties I also was in charge of taking all room service orders and passing the through the kitchen making sure that they get delivered by the waiters in a certain time period. Stocked minibar’s in rooms and also charged when needed. Tasks: Controlling all bills in restaurant and closing them. Also assisted in waiter duties when it was required. While performing these duties I also was in charge of taking all room service orders and passing the through the kitchen making sure that they get delivered by the waiters in a certain time period. Stocked minibar’s in rooms and also charged when needed.