Chief Executive Officer

• Jan 2022 - Present

Chief Operating Officer

• Jul 2021 - Dec 2021

ANZ Clinical Assurance Manager

• Feb 2019 - May 2021

Bupa is an international healthcare company with health insurance accounting for the major part of its business.In this role, I am responsible for Clinical Assurance across Australia and New Zealand and ensuring Bupa meets regulatory obligations by providing oversight across Bupa Australia and New Zealand (ANZ) and reporting to the Head of Assurance. I provide leadership for Hospitals, 130 Aged care Facilities, 230 Dental Practices, 34 Retirement Villages, 45 Optical and Audiology Services, the Australian Defence Force, General Practice Services, Visa Services, Wellbeing, Telehealth Services and Third-party Provider Contracts by providing an independent view on the Leadership, governance, quality and sufficiency of the business, as well as financial risk management activities and internal controls. One particular highlight of my tenure so far has been the inauguration of the Bupa ANZ Clinical Assurance Programme, which included redeveloping, implementing and delivering the Bupa Clinical Assurance Governance Framework across Australia and New Zealand; incorporating frameworks around leadership, risk management, safety, workforce, compliance, assurance and continuous quality improvement.Additional Achievements• Developed a COVID-19 Outbreak Management Plan, the first COVID-19 response plan for Bupa Aged Care and a simulation training model across Bupa Aged Care Australia to ensure all homes were prepared for COVID-19.• Drove organisational change across Bupa Aged Care Australia by working with Senior Executives, Care Home Leaders and an Administrator appointed by the Aged Care Quality and Safety Commission to ensure 15 sanctioned homes met compliance.• Formed Clinical Risk Profile and Controls across Bupa ANZ with reporting of insights to Board and Market Unit.• Restructured Aged Care Models of Care, Leadership and Governance.• Formed and led the Bupa ANZ Clinical Assurance Plan, reporting to the Bupa Board and Bupa Global.

General Manager

• Nov 2017 - Feb 2019

Australian Unity provides insurance, banking, dental centres and independent and assisted living to members, customers and the Australian community.As the General Manager, I was responsible for leadership across all areas including financial control, revenue stream, capital expenditure, sales, occupancy, operational management, customer service, safety and quality, OHS and Risk and Compliance, as well as for developing continuous improvement and best practice, business development and accreditation. Working in conjunction with the Department of Health and Human Services, I oversaw 150 staff managing multiple sites, including 120 aged care beds and 224 retirement homes and a portfolio worth over $100 million in revenue.A highlight of this tenure was my partnering with the corporate team and Board to gain Australian Unity Board approval for the $55 million Walmsley Aged Care and retirement village closure and redevelopment. Additional Responsibilities • Developing and implementing strategies for the achievement of business priorities.• Ensuring the organisational structure supports strategies and objectives.Additional Achievements• Led Walmsley Aged Care closure, overseeing Finance, HR, the Communication Strategy and Operational Governance.• Gained accreditation for Walmsley Aged Care before closure of the existing site.• Closed the site four weeks ahead of schedule resulting in significant financial savings.• Earned an excellent NPS from staff following closure.

Statewide Operations Manager

• Feb 2016 - Nov 2017

The Parkville Familial Cancer Centre is a comprehensive cancer genetics centre offering a range of services including cancer risk assessment, genetic counselling and psychological support to individuals and family members with concerns about personal or family histories of cancer.In this role, I led the strategic, $8 million merger of the Genetics Divisions of Royal Melbourne Hospital with Peter MacCallum Hospital, which included assuming accountability for increasing productivity, enhancing the efficiency of the operating model, developing Parkville Matrix Executive governance and improving revenue throughput. To this end, I formulated a 90-day plan for the executive team to lead the merger of services and integrate the service delivery operating model.Additional Responsibilities • Negotiating various facets of change management.• Forming a leadership team and reviewing national benchmarking.Additional Achievements• Consolidated commercial contracts and expenditures to align with the budget build and development of a five-year plan following planning sessions with the two health services.• Ensured complete integration within four weeks.• Increased productivity by 10 per cent within the first eight months.• Delivered on the 90-day plan within budget.

Consultant

• Feb 2016 - Jun 2016

Warringal Private Hospital is part of Ramsay Health Care, a global healthcare company established in Sydney.In this role, I led a project review on the admission pathways across Ramsay Healthcare – Warringal Private Hospital. By conducting process mapping of the current pathways I identified existing blocks and barriers; recommended immediate actions, including the consolidation of admissions; and suggested future LEAN opportunities. Following the Executive team’s presentation, my findings were accepted and implemented resulting in a new central day admission centre.

State Manager of Surgery

• Aug 2013 - Jan 2016

The Royal Dental Hospital of Melbourne is Victoria’s leading dental teaching facility, working in partnership with the University of Melbourne, RMIT University and La Trobe University in the education of dental and oral health professionals.I was responsible for formulating and overseeing operational, clinical governance and financial and clinical KPIs, as well as work plans, contracts, negotiations and budget build. In collaboration with stakeholders, I led and implemented a model of care redesign at the state level.Additional Achievements• Prepared a business case for a capital upgrade of CSSD washers and anaesthetic machines, then led and chaired its implementation resulting in over three FTE labour reductions, a decrease of 95 per cent manual labour OHS risks and an ongoing 20 per cent carbon footprint reduction.• Led and Chaired National Standards of Quality in Health Services (NSQHS) for Dental Health Service Victoria (DHSV) resulting in DHSV moving from community-based accreditation into the NSQHS and chaired standards 4, 6, 8 and 10.• Redesigned RDHM pharmacy services, including the operating model which proved instrumental in moving RDHM to Australian Council on Healthcare Standards (ACHS) accreditation.• Improved patient experience survey results from 66 per cent to 98 per cent, a level sustained for two years.• Restructured post-operative care for Oral Maxillofacial surgery patients resulting in over 50 hours saved labour per month and the reduction of consumable and environmental waste.• Reviewed and revamped linen services use resulting in significant financial, OHS, environmental and Workflow benefits.• Led and chaired four ACHS National Standards.

Director, Health Independence Programmes

• Nov 2011 - Jul 2013

Northern Health is a major provider of acute, maternity, sub-acute and specialist services in Melbourne’s rapidly growing outer north.As the Director, Health Independence Programmes, I oversaw a budget of $38 million while leading operational and financial responsibility for the Health Admission Risk Programme (HARP), Post Acute Care (PAC) and Subacute Ambulatory Care Services (SACS) treating over 12,000 patients on an annual basis across campuses. I also assumed accountability for the model-of-care redesign across mental health and ambulatory services and oversaw commercial contract negotiations and change management initiatives across third-party contracts.Under my stewardship, Northern Health received a High Commendation for the redesign of a care model in the Minister’s Health Award programme, which was just one highlight of my time in this role.Additional Achievements• Liaised with representatives from multiple organisations, agencies and units including the Victorian Police Station Four and Five Sergeant; IT and Data teams; the Western and Northern Mental Health Director; OHS; HR and unions and formulated a business model assessing current implications and consequences of directly admitting patients into the psychiatry department rather than emergency.• Led the formulation and integration of an emergency response to treat mental healthcare issues preventing 550 emergency presentations per year. • Functioned as an Executive Member of an organisational-level Access and Flow Improvement team aimed at managing the end-to-end requirements of patients.• Played an instrumental role in developing national weighted activity unit price evaluations within SAC, PAC and HARP services, spearheading several negotiations and discussions.

Operational & Financial Strategy Team

• Jun 2011 - Oct 2011

Quality planning and design of Metro North District CEO Health Service Operational and Financial Strategies. Metro North consists of acute and sub-acute community and mental health services including the Royal Brisbane and Women's Hospital.I also project managed and designed a Statewide Cost Centre Manager training programme for 6,000 staff across Queensland Health.

Financial Analysis & Strategy Team QLD Health Statewide

• Feb 2011 - May 2011

Finance Officer Royal Children's Hospital

• May 2010 - Feb 2011

Specialist Nurse

• Nov 2003 - Apr 2010

Educator-Operating Suite Department

• 2003 - 2007

Key responsibilities• Analysed, assessed and interpreted data to determine correct care and provided a high standard of holistic care to clients.• Assessed and managed risks, focussing on client safety and the provision of ongoing support.• Coordinated the theatre team ensuring safe and efficient patient flow.• Worked effectively as part of a multi-disciplinary team.• Supervised, mentored and trained junior doctors, nurses, graduate and post graduate students.• Maintained accurate and thorough written documentation of nursing care given in accordance with hospital requirements.• Compiled and organised data from client vital signs using complex computerised monitors, ensuring strict audit compliance.• Performed duties in accordance with organisational policies and procedures, maintaining a safe and hazard-free work environment.