Experience

5 Star Communications

• Canada
• Translation and Localization
• 1 - 100 Employee

• Sale Contractor

  • Feb 2016 - Present

  Engage 30-50 prospective and existing customers per day to provide consultation concerning Comcast products and services. Responsible for greeting visitors, customer service, appointment scheduling, records management, sales promotion and preparing various correspondence. Investigate and resolve billing issues, along with other customer problem solving. Plan and coordinate promotional events for clients and vendors (order food and decorations, and supervise sales associates during events). • Consistently recognized for “Top Sales Conversion Rate”, “Top Revenue” and ranked in the “Top 10%” among sales personnel; frequent recipient of customer commendation letters. • Selected for a five-member team (among 300 employees) to train new associates for in-store sales kiosks during the Best Buy partnership. • Utilized a focus group to develop new strategies to position the Comcast Triple Play package which was successfully implemented with significant sales growth. Show less



Falcon Express Transportation, Inc.

• Freight and Package Transportation
• 1 - 100 Employee

• Driver, Supervisor

  • Aug 2014 - Feb 2016

  Operated semi tractor-trailer trucks to transport and deliver cargo to clients throughout the Chicagoland region. Responsible for timely deliveries to ensure optimal client satisfaction. • Delivered various loads to client sites, driving solo routes during rush hour and non-peak times on regional inter-county roads and expressways. • Implemented safety procedures for both vehicle driving and loading/unloading product to minimize hazards, accidents and injuries. • Trained new drivers in policies and procedures, and maintained attendance and performance records. Show less



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Sales Associate I, II & III, Interim Supervisor, Team Leader

  • Jun 2008 - Apr 2014

  High-contact position with Comcast subscribers, developing solutions for accounts of different size throughout the Chicagoland area. Provided leadership, training and coaching for up to 16 representatives in a high-volume call center environment. Responsible for staff development and direction to facilitate the highest level of service to residential and business customers. • Evaluated staff performance to develop strategies and processes for maximum efficiency, quality and customer satisfaction. Delivered the highest level of client services by telephone while upgrading accounts with add-on products and services. • Promoted and sold additional services and products such as caller ID, additional phones, Xfinity Internet service and cable packages. • Provided education to customers on benefits and advantages of products and services; processed orders, accepted payments and balanced end-of-shift transactions. • Conducted in-depth investigations into major problems and played a hands-on role in resolving escalated service calls and complex customer needs. • Planned and led call center training and coaching sessions to review performance, plan activities and develop/ implement service improvements. • Addressed service complaints and resolved problems to ensure overall customer satisfaction; investigated, analyzed and rectified billing discrepancies. • Provided customers with data regarding account balances, payment options and credit policies. Show less