Account Manager

• 2017 - Present

Technology Project Manager

• 2014 - 2017

Primarily responsible for coordinating/managing the launch of a new ERP system that includes Salesforce CRM, Magento eCommerce, Intacct accounting software, Orion (“Pathfinder”) edi software, and Avalara (Avatax) software. - Planned, directed, and managed all aspects of the ERP implementation including coordinating all calls/correspondence with GoStephens employees and vendors. - Successfully able to manage multiple vendors and projects enabling project timelines to remain on course. Primarily responsible for coordinating/managing the launch of a new ERP system that includes Salesforce CRM, Magento eCommerce, Intacct accounting software, Orion (“Pathfinder”) edi software, and Avalara (Avatax) software. - Planned, directed, and managed all aspects of the ERP implementation including coordinating all calls/correspondence with GoStephens employees and vendors. - Successfully able to manage multiple vendors and projects enabling project timelines to remain on course.

Client Services Account Manager

• 2011 - 2014

Primarily responsible for maintaining and driving revenue from existing account base and from new acquisition sales within an assigned territory for enterprise customers. - Successfully managed and increased revenue of account base including upselling of a complex suite of services and providing a consultative approach to client issues/needs. Increased overall sales from 75% to 107%. Primarily responsible for maintaining and driving revenue from existing account base and from new acquisition sales within an assigned territory for enterprise customers. - Successfully managed and increased revenue of account base including upselling of a complex suite of services and providing a consultative approach to client issues/needs. Increased overall sales from 75% to 107%.

Account Project Manager

• 2006 - 2011

Primarily responsible for maintaining and driving revenue from existing account base and coordinating/managing the launch of new Accounting Software systems (SAGE Accounting Software). - Successfully planned, directed, and managed designated projects ranging from $5,000 to $125,000 and coordinated the successful simultaneous development of several other client projects. - Successfully implemented projects from sales phase to completion, resulting in total client satisfaction. Primarily responsible for maintaining and driving revenue from existing account base and coordinating/managing the launch of new Accounting Software systems (SAGE Accounting Software). - Successfully planned, directed, and managed designated projects ranging from $5,000 to $125,000 and coordinated the successful simultaneous development of several other client projects. - Successfully implemented projects from sales phase to completion, resulting in total client satisfaction.

Account Manager

• 2004 - 2006

Primarily responsible for maintaining and driving revenue from existing account base. Designed a strategy to effectively target similar/local commercial accounts. Increased commercial account base by more than $50,000 within the first five months. Primarily responsible for maintaining and driving revenue from existing account base. Designed a strategy to effectively target similar/local commercial accounts. Increased commercial account base by more than $50,000 within the first five months.

Account Manager

• 2003 - 2004

Primarily responsible for maintaining and driving revenue from existing account base. Primarily responsible for maintaining and driving revenue from existing account base.

Account Relationship Manager

• 1999 - 2002

Primarily responsible for maintaining and driving revenue from existing account base. - Successfully managed customer base on a proactive basis resulting in a 15% increase in territory performance and the #1 Account Manager in the year 2000. - Successfully increased customer satisfaction by 50% and increased it every year thereafter. Primarily responsible for maintaining and driving revenue from existing account base. - Successfully managed customer base on a proactive basis resulting in a 15% increase in territory performance and the #1 Account Manager in the year 2000. - Successfully increased customer satisfaction by 50% and increased it every year thereafter.

Account Executive/Sales Support Representative

• 1997 - 1999

Primarily responsible for maintaining and driving revenue from existing account base. Also responsible for training clients' on existing products and services. - Successfully expanded client base by four companies while analyzing key companies to target and developing plans to obtain those target accounts while increasing revenue over $100,000. Primarily responsible for maintaining and driving revenue from existing account base. Also responsible for training clients' on existing products and services. - Successfully expanded client base by four companies while analyzing key companies to target and developing plans to obtain those target accounts while increasing revenue over $100,000.