Cyber Security and Compliance Analyst

• Apr 2022 - Present

Security Engineer

• Jul 2021 - Apr 2022

Security Services Manager

• Oct 2020 - Jun 2021

Help Desk Manager

• Jul 2019 - Oct 2020

• Provides remote technical support for the Point of Sale systems, network, desktops, and peripherals.• Troubleshoots phone line and network connectivity issues• Configure and secure standard PC hardware and peripheral components for installations and replacement• Configure and troubleshoot in store/corporate software systems• Instructs users in use of equipment and software• Filter all incident and service requests tickets from corporate and 60+ retail locations• Manage IT field technicians including dispatch and providing advanced support• Manage Active Directory/Google Suite access, permissions, suspensions, and deletions• Manage IT warehouse stock for replacement and new stores• Configure and install new Laptop/Desktop/Tablets for corporate, retail, and customer use• Assists in new store installation and configuration: ordering equipment, prepping hardware/software in lab, packing equipment, hardware/software onsite install and testing, changing installations based on executive decisions, training new personnel on systems• Configure new employee accounts, computers, software, and cell phones• Passed PCI-ISA certification, assisted with PCI DSS SAQ-D

Information Technology Field Technician

• Jun 2019 - Jun 2019

• Provided technical support for the Point of Sale (RPOS), Windows, Cisco, and networking systems• Setup new store IT components • Instructs users in use of equipment and software• Communicate effectively to users and management

Operations Analyst

• Mar 2016 - Sep 2016

Leveraged customer support, data entry, and record keeping skills to:• Serve liaison for Operations, Intelligence, and Engineering Divisions and communicated program issues and development suggestions across divisions• Perform quality control and functionality testing for intelligence program developed internally for critical mission functions• Monitor Operations Support Department for consistency and provide expertise to streamline training and certification program Leveraged customer support, data entry, and record keeping skills to:• Serve liaison for Operations, Intelligence, and Engineering Divisions and communicated program issues and development suggestions across divisions• Perform quality control and functionality testing for intelligence program developed internally for critical mission functions• Monitor Operations Support Department for consistency and provide expertise to streamline training and certification program

Web Master

• Oct 2015 - Mar 2016

Developed and utilized HTML5, CSS, JAVASCRIPT programming skills to:• Maintained customer web presence across three domains• Format and publish all customer web products targeting multiple dynamic audiences. • Troubleshoot web problems• Redesign government customer web presence Developed and utilized HTML5, CSS, JAVASCRIPT programming skills to:• Maintained customer web presence across three domains• Format and publish all customer web products targeting multiple dynamic audiences. • Troubleshoot web problems• Redesign government customer web presence

Operations Support

• Oct 2014 - Nov 2015

• Managed training program for Operation Division, utilizing operation experience to train and certify personnel• Experience learning and testing modern programs to enhance mission and determine viability• Authored/maintained five separate training plans/SOPs for Operations Division• Performed daily analysis on operations performance, correcting/retraining based on results• Ensured integrity of multiple databases within organization• Extensive work with other agencies/contracts/services to ensure mission effectiveness• Member of multiple working groups, representing agency mission needs and requirements

Network Intelligence Analyst (1N451)

• Nov 2011 - Nov 2015

• Performed and manageed intelligence analysis activities/functions in multiple domians• Analyzed and exploited intelligence information, developed targets, and provided situational awareness for operations personnel and key leadership• Conducted research and developed assessments of adversarial actions and intentions• Drafted time-critical reporting of high-profile events, some briefed to POTUS level• Worked a complex all-source worldwide target set in a joint service environment• As junior enlisted, qualified to work in a grade GG13/O3 watch floor supervisory position• Provided forecasting and tipping for collection resources worth billions of dollars• Experience in sanitizing classified information for wider dissemination• Routinely briefed senior IC personnel and agency leadership on events and problems• Performed analytic function: Exercise Support, GIS Analysis and Multi-Source Analysis