Experience

Australian Federal Government

• IT Services and IT Consulting
• 700 & Above Employee

• Data Entry Operator

  • May 2023 - Present



NSW Electoral Commission

• Australia
• Government Administration
• 100 - 200 Employee

• Data Entry Supervisor

  • Apr 2023 - May 2023

  - Trained and supervised data entry operators - Reconciled of data entered ballot papers - Trained and supervised data entry operators - Reconciled of data entered ballot papers



Toll Enterprise

• Australia

• Team Leader

  • Jul 2021 - May 2023

  - Create an inspiring team member with an open communication culture - Provide daily objectives - Delegate tasks and set deadlines - Oversee a group of employees and motivates them to do their job efficiently - Monitor team performance and report on metrics - Motivate team members - Discover training needs and provide coaching - Listen to team members’ feedback and resolve any issues or conflicts - Communicate any issues with upper management to reach business goals effectively - Encourage creativity and risk-taking - Suggest and organise team building activities Show less



NSW Electoral Commission

• Australia
• Government Administration
• 100 - 200 Employee

• Data Entry Officer

  • Jul 2021 - Dec 2021

  - Review returned postal vote certificate to determine if the vote should be accepted. - Accurately data enter electors’ details in to computerised elections management application. - Reconcile entered material against paper records. - Meticulous and accurate numeric data entry of preferences from ballot papers into the NSWEC computerised vote counting program. - Review data for deficiencies or errors, correcting any incompatibilities and checking output. - Review returned postal vote certificate to determine if the vote should be accepted. - Accurately data enter electors’ details in to computerised elections management application. - Reconcile entered material against paper records. - Meticulous and accurate numeric data entry of preferences from ballot papers into the NSWEC computerised vote counting program. - Review data for deficiencies or errors, correcting any incompatibilities and checking output.



Service NSW

• Australia
• Government Administration
• 700 & Above Employee

• Customer Support Representative

  • Aug 2021 - Aug 2021

  - Assisted customers with general enquiries regarding the COVID19 NSW Government Support Payments. - Performed 5 outbound calls per hour to customers to assist in their enquiries to address Service NSW’s backlog of approximately 100,000 calls. - Redirected customers to the relevant department to assist in their application process. - Advised customers on their eligibility requirements regarding the NSW COVID19 Government Support Payments for the 2021 COVID19 Business Grant, 2021 COVID19 micro-business grant and the 2021 COVID19 Job Saver grant. - Demonstrated high confidentiality and security practices as per NSW government standards to ensure the protection of clients’ information and identities. - Demonstrated active listening skills in collecting customer queries and responses to assist them through the application process. - Effectively managed difficult conversations with customers and practiced conflict resolution skills in actively listening to customers and empathising with their situation to provide excellent customer service. - Applied case management skills in dealing with multiple customer accounts effectively and in a timely manner with the highest of respect to confidentiality and security. Show less



Tom Luscombe Photography

• • Sep 2019 - Jan 2021

  - Capturing memories and creating exceptional experiences for our clients.- Creating content with an exceptional range of creative, technical, and documentary imagery.- Maintaining relationships with clients, team members, models, stylists, and hair/makeup artists etc.- Maintaining and managing photography equipment.- Editing photos as per customer requests.

• • Apr 2018 - Sep 2019

  - Preparing equipment and set.- Assisting during photo shoots.- Providing customer service.- Editing photos.- Distributing photos.



Mooiste Photography

• Greater Jakarta Area, Indonesia

• Co Owner

  • Sep 2016 - Jul 2017

  - Managing and promoting the business. - Marketing and advertising services to attract clients. - Analysing and deciding how to compose a subject. - Doubles as a portrait photographer who shoots portraits of individuals and families in a studio or on location. - Meeting with brides and grooms before the wedding date, coordinating the photography as well as shooting engagement photos or creating a slideshow of the couple’s love story for showing at the reception. - Managing and promoting the business. - Marketing and advertising services to attract clients. - Analysing and deciding how to compose a subject. - Doubles as a portrait photographer who shoots portraits of individuals and families in a studio or on location. - Meeting with brides and grooms before the wedding date, coordinating the photography as well as shooting engagement photos or creating a slideshow of the couple’s love story for showing at the reception.



Newspower

• Town Hall

• Wholesale Manager

  • Jan 2012 - Sep 2016



Wintons Teak

• Graphic Designer

  • Apr 2011 - Jan 2012