Experience

Accruent

• United States
• Software Development
• 700 & Above Employee

• Senior Professional Services Engineer

  • Apr 2021 - Present

  • Provide overall migration/implementation strategy for newly acquired clients.• Improve and refine existing practice methodology• Mentor and assist teammates on best practices within organization• Coordinate with departments/teams to execute larger initiatives aimed at process improvement.• Work closely with Engineering and Product Management teams to document product issues and enhancement requests

• Professional Services Engineer

  • Jan 2018 - Present

  • Lead the technical side of data migrations (financial and project) for domestic and international telecom companies. This includes a number of the largest telecom companies within the United States and United Kingdom.• Maintain satisfactory client relationships that result in extended services contracts.• Maintain/extend enterprise level migration tools.• Maintain Service environments for client implementations.• Oversee deployment and release processes across Service environments. • Guidance/mentoring of junior team members. Show less

• Professional Services Associate

  • Nov 2015 - Jan 2018

  • Design, implement, and support enterprise level applets/modules that solve client-specific needs the Siterra Core Application does not provide.• Work closely with customers to scope and provide technical consultation in order to deliver a solution that fulfills their business needs.• Provide on-going technical support to strategic clients and maintain satisfactory relationships that lead to repeat business.