Regional Fixed Operations Director

• Oct 2019 - Present

Owner

• Mar 2021 - Present

Parts Manager

• Feb 2001 - Sep 2019

The parts manager was responsible to manage the activities of all parts related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets. I was responsible for the hiring, training and development of all parts personnel. I also served as the liaison between the store and Support Services Fixed Operations, ensuring compliance to all company policies and procedures. Daily job functions included but were not limited to... Parts Staff Recruiting, Training and Development Ensure employees are properly trained to meet department, store and customer needs. Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring. Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner. Ensure full compliance with all procedures, policies and rules regarding the maintenance of warranty parts as set by the manufacturer. Ensure core, warranty, manufacturer and aftermarket parts returns are processed accurately, timely, and in full compliance with all policies and procedures. Assure stocking levels are sufficient to meet customer demands. Inventory investment to produce 6-8 turns per year to ensure maximum return on investment and customer satisfaction. Utilize inventory reports to manage inventory levels daily. Hold daily and monthly staff meetings as required covering key information. Receive, communicate and hold staff accountable to policy and procedure requirements and updates. Perform other administrative duties as required. Accountable for the physical appearance and maintenance of the parts inventory, retail display, wholesale, storage space, and other assets utilized by the parts department. Inspect and maintain organization and appearance of all areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees. Show less

Parts Advisor

• Aug 1997 - Feb 2001

As a Parts Advisor I was responsible for providing excellent customer service. I was responsible to present a friendly, professional greeting to customers to help identify, order and fulfill automotive parts needs. ESSENTIAL FUNCTIONS AND DUTIES… Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards. Communicate effectively with customers and vendors via phone, in-person or email. Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process. Maintain clean and professional appearance of counter, work area and stockroom. Complete all work according to the applicable safety requirements. Order parts from suppliers based on service department and customer requests. Create accurate invoices. Receive, unpack and store parts in appropriate storage areas so they are readily available when needed. Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records. Takes inventory, maintains records of goods received and keeps perpetual inventory controls. Receive payment or obtain credit authorization Process core returns and parts returns as necessary. Show less