Experience

Reid Packaging

• United States
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Packaging Engineer

  • Mar 2022 - Present

  Atlanta, Georgia, United States • Quote prices of made to order crates based off inside dimensions and unique requirements of speciality shipments • Generate and edit GCode for CNC router used to make special parts • Utilize CAD to design crate mockups for production line and customer presentation • Led deployment of new software used internally to quickly quote new purchasing orders and general inventory maintenance • Owned transformation of old production specification sheets (hand drawn) to digital (CAD) forms.



State Farm Insurance Agency

• Insurance
• 300 - 400 Employee

• Digital Marketing Specialist

  • Jan 2019 - Feb 2022

  Decatur, Georgia, United States • Owned monthly reconciliation of financial reports • Owned transition to new salesforce CRM, allowing contact to 1000+ candidates from google services and inquiry calls, resulting in the office's highest annual life sales in the last 15 years. • Ran social media utilizing HootSuite (Facebook, Instagram, LinkedIn) to engage with communities. Google clicks to quote ratio well over projected target. • Awarded grant from Facebook towards Black Owned Businesses. • Contributed towards… Show more • Owned monthly reconciliation of financial reports • Owned transition to new salesforce CRM, allowing contact to 1000+ candidates from google services and inquiry calls, resulting in the office's highest annual life sales in the last 15 years. • Ran social media utilizing HootSuite (Facebook, Instagram, LinkedIn) to engage with communities. Google clicks to quote ratio well over projected target. • Awarded grant from Facebook towards Black Owned Businesses. • Contributed towards 1st time qualifier in Chairman's Circle and SVP Club (Sr. Vice President Club) in the agent's tenure (since 1996). Show less



SAP

• Germany
• Software Development
• 700 & Above Employee

• Product Design Intern

  • Oct 2017 - Jan 2019

  San Francisco Bay Area • Worked on Project Propel, a project lead by Danny Allen (D&I) to increase minority representation in Silicon Valley. Hosted workshops with professors at minority serving institutions (HBCU’s, Community Colleges) to educate the teaching staff on the product design process, and then use the process to redesign their courses in a way that would better prepare their students for the current business climate in Silicon Valley. • Used design thinking to improve the TeachDesign digital platform… Show more • Worked on Project Propel, a project lead by Danny Allen (D&I) to increase minority representation in Silicon Valley. Hosted workshops with professors at minority serving institutions (HBCU’s, Community Colleges) to educate the teaching staff on the product design process, and then use the process to redesign their courses in a way that would better prepare their students for the current business climate in Silicon Valley. • Used design thinking to improve the TeachDesign digital platform, a website-tool used by teachers and facilitators to help integrate the design thinking process into their course. The site teaches users about topics such as personas, need-finding, rapid prototyping, etc. Used methods such as card-sorting with test users to help determine the information hierarchy of the site. • Hosted a series of workshops with the companies HR Brand Partners where we used design thinking to help prepare the company for Gen Z, giving SAP a competitive advantage in acquiring the next generation of talent. Show less



Stanford University Libraries

• Media and Microtext Student Assistant

  • Jan 2017 - Jun 2017

  Palo Alto • Worked at the front desk in Stanford University’s Media and Microtext Department, where patrons can check out movies, videogames and microfilm documents. Microfilm contains texts such as archived newspapers and company sales figures. • General customer assistance if, for example, a patron had trouble operating a microfilm reader or DVD player. • Made sure film and texts were properly organized and catalogued in Stanford University Library Database.



Best Buy

• Retail
• 700 & Above Employee

• Connected Home Specialist and Wearable Devices Specialist

  • Jun 2016 - Dec 2016

  Duluth, Georgia • Led the connected home and wearable devices departments at Best Buy. • Became an expert in connected devices, routers and smart “things” (light bulbs, outlets, speakers, wireless headphones, smart watches, fitness trackers, Google Home/Amazon Echo, etc). • Worked in the Best Buy Mobile department during heavy traffic hours. Completed phone activations, basic phone troubleshooting. Became knowledgeable about the newest products and plans for each major carrier. • Trained and managed… Show more • Led the connected home and wearable devices departments at Best Buy. • Became an expert in connected devices, routers and smart “things” (light bulbs, outlets, speakers, wireless headphones, smart watches, fitness trackers, Google Home/Amazon Echo, etc). • Worked in the Best Buy Mobile department during heavy traffic hours. Completed phone activations, basic phone troubleshooting. Became knowledgeable about the newest products and plans for each major carrier. • Trained and managed new employees during the holiday season. Show less



Stanford Vice Provost for Teaching and Learning

• Senior Technical Support Specialist

  • Jul 2015 - Sep 2015

  Palo Alto, California • Installed, de-installed, and relocated computer equipment, peripherals, and furnishings as assigned. • Supported ongoing maintenance and redesign of public computing spaces. • Assisted with computer and other technical support in the Office of the Vice Provost for Teaching and Learning as needed, in cooperation with VPTL staff. • Supported routine Mac and PC hard disk imaging. • Worked with vendors on warranty and repair issues; removed computers with hardware problems to on… Show more • Installed, de-installed, and relocated computer equipment, peripherals, and furnishings as assigned. • Supported ongoing maintenance and redesign of public computing spaces. • Assisted with computer and other technical support in the Office of the Vice Provost for Teaching and Learning as needed, in cooperation with VPTL staff. • Supported routine Mac and PC hard disk imaging. • Worked with vendors on warranty and repair issues; removed computers with hardware problems to on campus repair locations. • Maintained good communication with local or first-tier support including full time staff and student staff such as RCCs, Tech Desk Consultants and Digital Language Lab Consultants.

• Tech Desk Consultant

  • Jun 2015 - Jul 2015

  Palo Alto, California • Provided customer service and desktop support to Stanford students, faculty, staff, and visitors. • Provided knowledgeable help with image, audio, and video editing questions in the Multimedia Studio. • Processed and printed on-demand posters through our Epson Stylus 9690 wide-format printer. • Checked out Macbooks, HD camcorders, external hard drives, and other equipment to users with valid Stanford University ID cards. • Attended regular staff meetings to discuss Desk issues and… Show more • Provided customer service and desktop support to Stanford students, faculty, staff, and visitors. • Provided knowledgeable help with image, audio, and video editing questions in the Multimedia Studio. • Processed and printed on-demand posters through our Epson Stylus 9690 wide-format printer. • Checked out Macbooks, HD camcorders, external hard drives, and other equipment to users with valid Stanford University ID cards. • Attended regular staff meetings to discuss Desk issues and troubleshooting strategies.



Nifco Japan

• Tooling Design and Purchasing Intern

  • Jun 2014 - Aug 2014

  Sagamihara, Japan • Worked in the major manufacturing departments to learn about the plastic injection molding process - from initial product development and materials procurement to CAM and mass production. • Developed ‘Tooling Specification Sheets’ that were used to determine the layout design and specifications of tools (molds) that would be used to form a new plastic product. • Learned about Japanese business practices and culture and presented American business practices and culture to the company. A… Show more • Worked in the major manufacturing departments to learn about the plastic injection molding process - from initial product development and materials procurement to CAM and mass production. • Developed ‘Tooling Specification Sheets’ that were used to determine the layout design and specifications of tools (molds) that would be used to form a new plastic product. • Learned about Japanese business practices and culture and presented American business practices and culture to the company. A final presentation of all of my learnings was given at the end of the internship Show less



Stanford Education Program for Gifted Youth

• Teaching Assistant

  • Jun 2013 - Aug 2013

  Palo Alto, California • Worked with instructors to teach middle school aged students about computer programming. • Coded in an environment called Processing to create graphics based projects for the students. • Used Eclipse/Java based language to teach the students how to program LEGO Mindstorms robots.



Verint Systems

• Product Development Lab Intern

  • Jun 2009 - Aug 2009

  Roswell, GA • Configured the hardware and operating systems on computers in the software testing laboratory. • Standardized the hardware in the laboratory, organizing servers and switches for an easier workflow.