Experience

Spare

• Canada
• Software Development
• 1 - 100 Employee

• Transit Operations Manager

  • Aug 2022 - Present



MV Transportation

• United States
• Ground Passenger Transportation
• 700 & Above Employee

• Trapeze Application Analyst

  • Jun 2020 - Aug 2022

  Corporate analyst solving technical and operational issues for operating divisions across the United States. Designed and implementing internal feedback mechanisms to ensure divisions with MV hosted Trapeze PASS software are properly managed and continuously improving. Collaboratively work to complete solutions for RFP and Professional Services opportunities.

• Scheduling Manager

  • Oct 2019 - Jun 2020

  Lead the daily scheduling process for a paratransit operation averaging 3,200 trips per day. Managed a team of three to ensure daily scheduling goals are met and contractual KPIs are followed. Used an analytical approach to increase efficiency and ensure a high quality paratransit service. Wrote SQL queries to extract data and utilize Excel and Access as analytical tools while analyzing system performance.

• Quality Assurance Manager

  • Apr 2018 - Sep 2019

  Oversaw compliance for two subcontract operators for a paratransit service. Managed monthly operational reporting and ensured timely investigation and response to customer complaints. Utilized Soti Mobi Control to manage inventory of tablets and troubleshoot issues with tablets utilized by drivers to deliver service. Ensured operational need were met for Microtransit services.



North Central Texas Council of Governments

• United States
• Government Administration
• 200 - 300 Employee

• Transportation Planner I

  • Jun 2017 - Apr 2018

  Project Manager for subrecipients of Federal Transit Administration funding. Ensured compliance of subrecipients with FTA regulations. Collaborated with subrecipients to project expenses, adequately budget federal funds to ensure all operational needs are met. Utilized ArcGIS to create maps to assist with creation of long range regional plan. Project Manager for subrecipients of Federal Transit Administration funding. Ensured compliance of subrecipients with FTA regulations. Collaborated with subrecipients to project expenses, adequately budget federal funds to ensure all operational needs are met. Utilized ArcGIS to create maps to assist with creation of long range regional plan.



Texas A&M University

• United States
• Higher Education
• 700 & Above Employee

• Student Dispatcher

  • Dec 2015 - May 2017

  - Dispatch alongside Transit Supervisor for 18 fixed routes throughout campus and the Bryan/College Station area. - Ensure Paratransit pickups are made as assigned and on time.- Resolve route issues as they arise, and schedule available drivers for empty shifts throughout the day.

• Student Transit Driver

  • Nov 2012 - May 2017

  - Operate transit vehicles on fixed routes throughout campus and the Bryan/College Station area. - Relay on route information to dispatchers to help decision making process in the office.

• Transit Planning Intern

  • May 2016 - Jul 2016

  - Evaluated overall effectiveness of fixed route transit system- Recommended schedule changes to increase route and financial efficiency- Used Excel and ArcGIS to analyze and visualize transit ridership data

• Student In Service Trainer

  • Jun 2015 - Dec 2015



Texas A&M Men's Basketball

• Student Assistant

  • Aug 2010 - Mar 2012