Experience

Enersol Technology

• Japan
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sales Team Manager

  • May 2023 - Present



Würth Group

• Germany
• Wholesale
• 700 & Above Employee

• Ex: Sales executive

  • Feb 2016 - Feb 2022

  Generated new business through effective prospecting, telemarketing, territory planning and relationship building. Explained important information regarding features and functions for various products so that customer was knowledgeable. Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships. Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy. Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully. Show less



Ronesca

• France
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Sales Support Representative

  • Jul 2010 - Jun 2014

  Developed working knowledge of CRM to effectively track sales leads and activities. Assisted customers with sales needs such as inventory and shipping questions. Coordinated responses and resources to handle special client requests. Received and organized vendors samples for use by sales team. Managed customer accounts, responding to inquiries and resolving customer service issues Prepared and presented sales reports and customer profiles to upper management. Developed and maintained relationships with key accounts and existing customers. Show less



Mashreq

• United Arab Emirates
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Jul 2008 - Apr 2009

  Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Analyzed customer service trends to discover areas of opportunity and provide feedback to management. Answered constant flow of customer calls with minimal wait times. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Analyzed customer service trends to discover areas of opportunity and provide feedback to management. Answered constant flow of customer calls with minimal wait times. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.



Capital Bank of Jordan

• Banking
• 700 & Above Employee

• • Apr 2007 - Jun 2008

• • Jan 2005 - May 2007

  Offered advice and assistance to customers, paying attention to special needs or wants.Responded to customer requests for products, services, and company information.Provided primary customer support to internal and external customers.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Clarified customer issues and determined root cause of problems to resolve product or service complaints.Promptly responded to inquiries and requests from prospective customers.Followed up with customers about resolved issues to maintain high standards of customer service. Show less