Experience

Credit Union of Denver
• United States
• Banking
• 1 - 100 Employee
• Director of Loss Mitigation

  • Aug 2023 - Present


Credit Union

• United States
• Banking

• Collections Manager

  • Jun 2021 - Aug 2023

  Lead a team of 8 collection representatives to a monthly goal. Train and coach team members daily with collections, bankruptcies, garnishments & levies, repossessions, transportation and recovery. Lead a team of 8 collection representatives to a monthly goal. Train and coach team members daily with collections, bankruptcies, garnishments & levies, repossessions, transportation and recovery.



Columbine Federal Credit Union

• United States
• Banking
• 1 - 100 Employee

• Vice President Operations

  • Feb 2019 - Nov 2020

• Director of Member Services

  • Jan 2018 - Feb 2019

  Work with team on making sure membership is taken care of, above and beyond with every interaction. *Marketing-To help membership understand all products and services we offer and to promote the benefits of belonging to a great Credit Union.

• Manager BSA Officer

  • Dec 2013 - Jan 2018



Public Service Credit Union

• United States
• Banking
• 1 - 100 Employee

• Branch Manager

  • May 2011 - Sep 2012

  Coach a team of up to 16 team members around the branches and individual sales goals. Audit compliance paper work daily; such as cashier’s checks, money orders, cash advances and CULAC coins.rain team on compliance regulations, operations and customer service. Open new memberships, apply for and close loans daily and underwriting loans. Work with members daily on showing them how their credit report works and how to help increase their score and lower their monthly obligations. Coach a team of up to 16 team members around the branches and individual sales goals. Audit compliance paper work daily; such as cashier’s checks, money orders, cash advances and CULAC coins.rain team on compliance regulations, operations and customer service. Open new memberships, apply for and close loans daily and underwriting loans. Work with members daily on showing them how their credit report works and how to help increase their score and lower their monthly obligations.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Branch Manager

  • Nov 2001 - May 2011

  • Training, coaching, and leading bankers and tellers to be successful in sales, customer service, and compliance • Manage up to 15 team members a day around sales goals, customer service, operations and compliance • Handle customer complaints and deliver WOW service everyday • Audit compliance paper work daily; such as cashier’s checks, money orders and travelers cheques. • Audit and balance ATM’s • Appointed SWAT representative for Denver market – responsible to evaluate and recommend solutions to locations after observing their processes around efficiency and compliance. Show less