Wes N.

Product Manager UX at NorthStar Solutions Group, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • Adult First Aid/CPR/AED
    American Red Cross
    Sep, 2019
    - Nov, 2024
  • Certified Personal Trainer
    American Council on Exercise (ACE Fitness)
    Jul, 2015
    - Nov, 2024

Experience

  • NorthStar Solutions Group, LLC
    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Product Manager UX
      • Nov 2020 - Present

      Managing the UX for Xfinity Home Security products including Front Door Locks, Cameras, and Video Doorbells. Working between development teams and UX teams to gather requirements and specifications.Developing and maintaining comprehensive product wikis.Entering Jira tickets for all UX needs for assigned products.

    • Marketing Analyst
      • Oct 2015 - Nov 2020

      Optimized enhancements and prioritized campaigns for Comcast Marketing Team.Analyzed Marketing Campaigns in Adobe Analytics by tracking impressions and conversion rates.Documented UX improvements for mobile optimization.Mapped marketing department processes in Signavio and Visio.Prepared process documentation for marketing analysis, QA, and test account management.Implemented the use of iPerceptions and UserReplay in the campaign QA process.

    • Project Manager
      • Apr 2015 - Oct 2015

      Streamlined project plans in MS Project, determined workloads, and allocated resources. Worked with regional markets to consolidate the contract management process. Authored, edited, and published contract content for Comcast products in EPC content management system.

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Product Manager
      • Sep 2005 - Mar 2014

      Worked with internal and external partners to release seamless software integrations between Kenexa's recruitment products and client systems. Managed the integration of Kenexa’s assessment systems into IBM’s Smarter Workforce Solutions. Led the development of Flash-based and interactive applicant testing products. Worked with accessibility specialists to maintain compliance with the Americans with Disabilities Act. Managed the design, development, and release of a configurable applicant testing system and a dynamic job bank for large government client. Managed the release of new content for Kenexa’s catalog of online skills tests. Supported sales managers following product releases. Managed visual redesigns and maintained documentation for all applicant testing products.

  • Comcast
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Content Coordinator
      • Aug 2004 - Sep 2005

      Supported the development of a consolidated billing system for Comcast’s indirect retail finance team. Validated customer information in billing information systems. Migrated customer data across multiple databases. Prepared status reports to measure errors and data entry statistics. Supported the development of a consolidated billing system for Comcast’s indirect retail finance team. Validated customer information in billing information systems. Migrated customer data across multiple databases. Prepared status reports to measure errors and data entry statistics.

  • National Business Aviation Association
    • United States
    • Airlines and Aviation
    • 1 - 100 Employee
    • Membership Coordinator
      • Feb 2003 - Oct 2003

      Prepared and coordinated invoices for new and existing members. Performed website updates for membership department. Acted as liaison between business partners and membership director. Responsible for all duties of the membership director during conventions and events. Developed a database archiving copies of all membership records. Prepared and coordinated invoices for new and existing members. Performed website updates for membership department. Acted as liaison between business partners and membership director. Responsible for all duties of the membership director during conventions and events. Developed a database archiving copies of all membership records.

  • AOL
    • United States
    • Software Development
    • 700 & Above Employee
    • Software Developer
      • Aug 1999 - Dec 2002

      Developed and maintained AOL and CompuServe products including call alerts, file transfer protocol, keywords, and member profiles in Stratus and FDO98. Developed and maintained the localization of AOL’s international and CompuServe variants. Prepared technical specifications for version revisions including AOL 5.0, AOL 6.0, and AOL 7.0; and international and CompuServe variants such as AOL China, AOL France, and CS Canada. Worked with design team to prepare and manage style guides for revisions and localization.

Education

  • Longwood University
    Bachelor of Science, Psychology
    1994 - 1999

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