Experience

Green Country Workforce

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director of Business Services

  • Jun 2020 - Present

  •Develop workforce strategies for employers, partners, and local economic development agencies across Adair, Cherokee, Creek, McIntosh, Muskogee, Okmulgee, Osage, Pawnee, Sequoyah, Tulsa, and Wagoner Counties. •Lead the Business Services team to remove barriers of employment for our customers enabling them to fill the workforce pipeline in the eleven counties we serve. •Create State replicable solutions to workforce problems utilizing a portfolio of Workforce Innovation and Opportunity Act tools. •Encourage collaboration with workforce center and program operators and partner agencies to enhance efficiency and effectiveness of the workforce development system for the Board of Directors. •Develop new relationships with businesses, agencies, and local civic and economic development groups to introduce and engage businesses to workforce programs. •Leverage extensive statewide network I built, chairing the Tulsa Regional Chamber’s One Voice Workforce and Education, for 10 years in order to create innovative program collaborations like Interns for Good, Recovering Oklahomans after Disasters (ROADS), Ford Dealership apprenticeship, and Out of School Youth Summer Career Exploration program. Show less



Digital Convergence Consulting

• Principal

  • Jul 2017 - Present

  •Transforming organizations by facilitating the convergence of the people, technology, and business processes to drive innovation, client satisfaction, and positive business outcomes. •Transforming organizations by facilitating the convergence of the people, technology, and business processes to drive innovation, client satisfaction, and positive business outcomes.



HP Enterprise Services

• Director Data Center Services

  • Aug 2004 - Jul 2017

  Formerly Electronic Data Systems, Employed November 1982 - July 2017 •Leader of Operations for a 1,500-member team spanning multiple continents and disciplines. •Provided service delivery and fiscal management to 50+ Global 100 companies for over $500M in expenses and $1B in revenue. •Transformed clients utilizing ISO9001, ITIL, and Lean 6 Sigma process methodologies which included American Airlines, United Airlines, Sabre Corporation, and County of San Diego. Formerly Electronic Data Systems, Employed November 1982 - July 2017 •Leader of Operations for a 1,500-member team spanning multiple continents and disciplines. •Provided service delivery and fiscal management to 50+ Global 100 companies for over $500M in expenses and $1B in revenue. •Transformed clients utilizing ISO9001, ITIL, and Lean 6 Sigma process methodologies which included American Airlines, United Airlines, Sabre Corporation, and County of San Diego.



Electronic Data Systems, an HP Company

• Information Services

• Information Technology Consultant

  • Aug 2003 - Aug 2004

  •Physical and process consolidation across European Information Centers. •Evaluated Information Technology Centers for consolidations, migrations, and ‘Best Practices’.•Implemented Information Technology Information Library (ITIL) processes and industry standards for the Service Management elements of Incident, Problem, Change, and Releases. •Built positive client relationships and served as accountability leader for clients with service delivery issues.

• Service Delivery Executive

  • Jan 1997 - Aug 2003

  •Performed IT systems mergers, acquisitions, migrations, and delivery for Fortune 100 companies. •Analyzed company’s Application, Infrastructure, Process, and Cultural inventories to identify gaps within Informational Technology Information Library (ITIL), Service Management, and IT industry ‘Best Practices’. •Created transformation plans to align the IT environment with ‘Best Practices’ and company strategy. •Transformation reduced both expense and errors while driving technology innovation which increased revenue. •Led all phases of client relationship from Request for Proposal (RFP), sales cycle, transformation, and delivery. •Transformed clients include Continental Airlines, OnStar, National Association of Securities Dealers, Credit Card Services (GM Mastercard), and EDS Community Banking. Show less

• Information Technology Operations Leader

  • Jan 1995 - Jan 1997

  •Led ‘Always Available’ computer operations team, responsible for monitoring systems and applications, implementing changes, and leading incident management for Fortune 100 companies. •Represented Technology Operations for RFP responses and the sales cycle while participating in migrations and process improvement and implementation. •Accountable to multiple clients for operations delivery.