Wes Cole

Call Center Director at SecurityCoverage
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Contact Information
us****@****om
(386) 825-5501
Location
Cedar Rapids, Iowa, United States, US

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Experience

  • SecurityCoverage, Inc.
    • United States
    • Software Development
    • 1 - 100 Employee
    • Call Center Director
      • Nov 2007 - Present

      Manage the day to day operations of the call center. Work directly with IT departments and General Managers with 50+ partners to ensure satisfaction with the services we provide. Manage the day to day operations of the call center. Work directly with IT departments and General Managers with 50+ partners to ensure satisfaction with the services we provide.

  • NRTC
    • United States
    • Telecommunications
    • 300 - 400 Employee
    • Director of Training/Quality/Process
      • Nov 2007 - Present

  • Magid
    • United States
    • Business Consulting and Services
    • 100 - 200 Employee
    • Call Center Supervisor
      • Dec 2005 - Nov 2007

  • MCI
    • Customer Service Supervisor
      • 1993 - 2005

Education

  • Kirkwood Community College
    Associate of Arts (AA), Retail Marketing/Management
    1993 - 1995

Community

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