Scale Customer Success Manager

• Sep 2023 - Present

- Responsible for all customers in our Standard tier - Built and maintain the Scale program and any associated workflows and processes - Primary content creator and administrator of the Customer Community resource

Associate CSM

• Aug 2022 - Sep 2023

Sales Development Representative

• Aug 2021 - Jul 2022

- Regularly spoke with C-level executives to communicate the value of Catalyst to their success orgs - Use open ended discovery and active listening to identify pain within existing CS processes - Acted as a team leader internally to help onboard new team members and build out processes within the Sales/SDR org

Sales Development Representative, Federal

• Dec 2020 - Aug 2021

Operations Specialist

• Jul 2019 - Dec 2020

Utilize asset management software, Infor EAM, to create preventative maintenance schedules and manage inventory of parts for all equipment at the process water treatment plant Work collaboratively with internal customers including brewing, packaging, quality and maintenance departments to identify their needs and address them early to minimize shutdown and maximize up time

Western Carolina/Eastern Tennessee Account Manager

• Apr 2015 - Jul 2019

Account Management - Primary contact for 50 key accounts, specializing on the top 10 on and off premise accounts; collaborating with key stakeholders to help them achieve their business goals and objectives while continually learning their business - Ensured retention of existing clients while continuously working to upsell additional New Belgium products and features. Channel partnerships - by building relationships with wholesaler personnel ranging from sales… Show more Account Management - Primary contact for 50 key accounts, specializing on the top 10 on and off premise accounts; collaborating with key stakeholders to help them achieve their business goals and objectives while continually learning their business - Ensured retention of existing clients while continuously working to upsell additional New Belgium products and features. Channel partnerships - by building relationships with wholesaler personnel ranging from sales representatives to the general manager; we managed the growth and development of the New Belgium brands with the 2nd largest wholesaler in North Carolina and one of the largest in Eastern Tennessee resulting in average 9% growth year-to-date. This was done by conducting monthly business review meetings, and collaborative forecasting of inventory levels. Strategic growth planning - using regional market awareness as well as national trends to forecast incoming product quantities for each specific wholesaler. Worked with key accounts to focus on specific quarterly and annual plans based on needs expressed directly by the customer

Distribution Manager

• Jan 2013 - Mar 2015

• Manage distribution for both on and off premise sales in eastern North Carolina and South Carolina • Create and maintain relationships with over 100 key accounts across both states • Plan and execute promotions to further the sales of core Foothills Brewing brands • Personally maintain territory through organization, diligent communication, and utilization of Vermont Information Processing sales data to identify leads • Increase knowledge and sales of brands through staff… Show more • Manage distribution for both on and off premise sales in eastern North Carolina and South Carolina • Create and maintain relationships with over 100 key accounts across both states • Plan and execute promotions to further the sales of core Foothills Brewing brands • Personally maintain territory through organization, diligent communication, and utilization of Vermont Information Processing sales data to identify leads • Increase knowledge and sales of brands through staff education and brand tastings

Sales Representative

• Apr 2012 - Jan 2013

• Maintained a weekly sales route consisting of approximately 150 accounts encompassing the Raleigh-Durham-Chapel Hill area • Developed and expanded relationships with account managers to increase sales • Provided technical and cleaning services for draft beer lines and draft systems • Planned and executed promotional events including festivals, customized client events, and brand tastings at key accounts