Werner Hack

Relationship Manager at Gibson Europe B.V.
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Contact Information
us****@****om
(386) 825-5501
Location
The Randstad, Netherlands, NL

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Credentials

  • Customer Service Strategy
    LinkedIn
    Sep, 2023
    - Nov, 2024
  • Chair Work: Yoga Fitness and Stretching at Your Desk
    LinkedIn
    Aug, 2023
    - Nov, 2024
  • Creating a Positive and Healthy Work Environment
    LinkedIn
    Aug, 2023
    - Nov, 2024
  • Designing an Authentic Brand
    LinkedIn
    Aug, 2023
    - Nov, 2024
  • Driving Inclusion with Empathy
    LinkedIn
    Aug, 2023
    - Nov, 2024
  • Financial Freedom: A Proven Path to All the Money You Will Ever Need
    LinkedIn
    Aug, 2023
    - Nov, 2024
  • Resilience as a Path to Happiness at Work
    LinkedIn
    Aug, 2023
    - Nov, 2024
  • Unconscious Bias
    LinkedIn
    Aug, 2023
    - Nov, 2024
  • Communication Foundations
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • Mindful Stress Management
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • Nano Tips for Using ChatGPT for Business with Rachel Woods
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • The Six Morning Habits of High Performers
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • Your Money or Your Life: Transforming Your Relationship with Money and Achieving Financial Independence
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • B2B Sales Strategy: Avoid Prospect Stalls and Stops
    LinkedIn
    Jun, 2023
    - Nov, 2024
  • How to Have a Great Day at Work With Caroline Webb
    LinkedIn
    May, 2023
    - Nov, 2024
  • How to Sell on Value, Not Price
    LinkedIn
    May, 2023
    - Nov, 2024
  • Increase Your Flexible Thinking Skills
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Influencing Others
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • The 10 Essentials of Influence and Persuasion
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Customer Service Leadership
    LinkedIn
    Mar, 2023
    - Nov, 2024
  • Learning How to Increase Learner Engagement
    LinkedIn
    Mar, 2023
    - Nov, 2024
  • Business Etiquette: Phone, Email, and Text
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Creating a Culture of Service
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Customer Service Mastery: Delight Every Customer
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Customer Service: Motivating Your Team
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Customer Service: Serving Customers Through Chat and Text
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • De-Escalating Conversations for Customer Service
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • How to Motivate Yourself to Do What’s Most Important
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Leading a Customer Service Team
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Leading a Customer-Centric Culture
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Listening to Customers
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Managing a Customer Service Team
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Providing Legendary Customer Service
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Serving Customers Using Social Media
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Working with Upset Customers
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Writing Customer Service Emails
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • A3 Problem Solving for Continuous Improvement
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Building Customer Loyalty
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Consulting Foundations: Client Management and Relationships
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Critical Thinking and Problem Solving
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Customer Advocacy
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Customer Experience Leadership
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Customer Experience: Service Blueprinting
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Customer Service: Call Control Strategies
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Customer Service: Managing Customer Feedback
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Dan Ariely on Making Decisions
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Delivering Bad News to a Customer
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Design Thinking: Customer Experience
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Empathy for Customer Service Professionals
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Holding Yourself Accountable
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • How to Manage Your Manager
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • How to Proactively Manage Conflict as an Employee
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Leading Yourself
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Making Quick Decisions
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Phone-Based Customer Service
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Quality Standards in Customer Service
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Service Metrics for Customer Service
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Serving Customers in a Continuously Changing World
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Staying Positive in the Face of Negativity
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • The Six Biases of Decision-Making
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Creating a Positive Customer Experience
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Customer Service in the Field
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Customer Service: Knowledge Management
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • How to Build Rapport Quickly
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Measuring the Value of Customer Service
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Using Customer Surveys to Improve Service
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Developing a Service Mindset
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Building Rapport with Customers
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Customer Service: Creating Customer Value
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • How to Get Great Customer Service
    LinkedIn
    May, 2022
    - Nov, 2024
  • Strategic Thinking
    LinkedIn
    May, 2022
    - Nov, 2024
  • Talking to Customers
    LinkedIn
    May, 2022
    - Nov, 2024
  • How to Use LinkedIn Learning
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Customer Service: Managing Customer Expectations
    LinkedIn
    Mar, 2022
    - Nov, 2024

Experience

  • Gibson Europe B.V.
    • Real Estate
    • 1 - 100 Employee
    • Relationship Manager
      • Mar 2010 - Present

      B2B inside sales contact for our exclusive dealer network. Responsibilities included eCommerce dealers Musikhaus Thomann, Amazon, as well as international brickandmortar dealers in Belgium, Netherlands, Luxemburg, France, Germany, distributors in Scandinavia, Switzerland, Poland, Russie, Israel, as well as back-up for several colleagues. B2B inside sales contact for our exclusive dealer network. Responsibilities included eCommerce dealers Musikhaus Thomann, Amazon, as well as international brickandmortar dealers in Belgium, Netherlands, Luxemburg, France, Germany, distributors in Scandinavia, Switzerland, Poland, Russie, Israel, as well as back-up for several colleagues.

  • Mercedes-Benz Nederland
    • Netherlands
    • Motor Vehicle Manufacturing
    • 100 - 200 Employee
    • Senior Employee Customer Service
      • Mar 2009 - Feb 2010

      Responsible for the ‘Customer Service, Service24h and International Payment Handling’ team within the After Sales division. This function also incorporated being the national Service24h coordinator, coordinating the breakdown service of the Dutch national Mercedes-Benz dealerships. Responsible for the ‘Customer Service, Service24h and International Payment Handling’ team within the After Sales division. This function also incorporated being the national Service24h coordinator, coordinating the breakdown service of the Dutch national Mercedes-Benz dealerships.

  • Avery Dennison Label and Packaging Materials
    • United States
    • Manufacturing
    • 700 & Above Employee
    • Inside Sales Representative
      • Sep 2008 - Mar 2009

      Responsible for advice on, and sales of big quantities and/or special constructions of the JAC brand of products to a dedicated group of clients comprising commercial print distributors next to German and Swiss state clients. Responsible for advice on, and sales of big quantities and/or special constructions of the JAC brand of products to a dedicated group of clients comprising commercial print distributors next to German and Swiss state clients.

  • Mercedes-Benz Nederland
    • Netherlands
    • Motor Vehicle Manufacturing
    • 100 - 200 Employee
    • After Sales Employee
      • Aug 2007 - Aug 2008

      Various functions at the Aftersales department’s ‘Garage & Demo Centre’, ‘Parts & Accessories’ sales team, and ‘Customer Service’ support team. Various functions at the Aftersales department’s ‘Garage & Demo Centre’, ‘Parts & Accessories’ sales team, and ‘Customer Service’ support team.

  • Belastingdienst Toeslagen Rijswijk
    • Rijswijk (ZH), the Netherlands
    • Rent and Healthcare Compensation Employee
      • Jun 2006 - Jul 2006

      Checks and corrections done to compensation requests by temp agency workers Checks and corrections done to compensation requests by temp agency workers

Education

  • Leiden University
    Master of Laws - LLM, International and European Law
    1996 - 2006
  • Leiden University
    Master of Arts - MA, Germanistics (‘Duitse Taal- en Letterkunde’)
    1995 - 2005
  • Stanislas College
    High School Diploma, General Studies
    1989 - 1995

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