Wenying Hou
Information Communication Technology Consultant at China Telecom Asia Pacific- Claim this Profile
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Chinese Full professional proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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CCNP
CiscoJan, 2017- Sep, 2024 -
Certifications Title IPv6 Forum Certified Engineer (Silver)
IPv6 ForumMay, 2015- Sep, 2024 -
CCNA
CiscoJan, 2015- Sep, 2024 -
Red Hat Certified System Administrator (RHCSA)
Red HatMar, 2017- Sep, 2024
Experience
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China Telecom Asia Pacific
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Singapore
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Telecommunications
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1 - 100 Employee
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Information Communication Technology Consultant
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Jul 2021 - Present
• Propose customized solutions that comprise China Telecom’s telecom network connectivity services to cope with corporate customers’ requirements. • Involvement in the whole process from pre-sales to production environment- user requirement study, solution presentation, demonstration, training, on-site support and ensure smooth project implementation. • Influence customer’s technical requirements, and position China Telecom service relative to competition. • Develop overall solutions, response to RFI, RFP and other proposals that requested by Corporate Customers • Coordinate with our agents / suppliers, HQ and Branch Offices of China Telecom and periodically provide solution training to Sales Team • Coordinate with related parties for project implementation, configuration, troubleshooting and maintenance • Maintain qualitative customer services & loyalty of customers Show less
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BIT Solution Pte Ltd
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Singapore
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Information Technology & Services
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1 - 100 Employee
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Network and Security Engineer
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May 2019 - Jan 2021
• Spearhead network, security, wireless and data centre project hands-on deployments and implementation. • Support postsales functions which requires customers' interactions, technical presentation and method of procedure. • Perform site survey and gather required document • Design of network & security solutions and architecture. • Implementation and configuration of switches from Aruba,Dell and HP. • Implementation and configuration of routers and switches from Cisco. - Cisco Catalyst C2960, C3750, C3850, C9200, C9300, C9400, C9500. - Cisco Nexus 9000, 7000, 5000, and 2000 Series. • Implementation of next-generation firewalls (Fortinet / Palo Alto/Sonic Wall ) • Implementation of wireless solutions (Cisco / Aerohive wireless controllers and access points) • Ability to provide customers’ satisfaction and execution for all project deliverables. • Provide project documentations and conduct user acceptance test documents. • Provide rectification and resolution of network problems/issues. Show less
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Tekmark Singapore Pte Ltd
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Telecommunications
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1 - 100 Employee
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Network Application Engineer
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Mar 2018 - May 2019
• Provide quality pre and post sales technical support to sales team in ensuring customer satisfaction such as site survey, presentation, application. • Conduct training for new product and technology. • Provide maintenance support for the existing new infrastructure. • Responsible for project implementation / follow-ups / commissioning of the monitoring network projects. • To provide integrated solution to suit customer needs • Responsible and manage/update product technical documentation. • Provide application consultancy and support to ensure customers’ requirements are met. • Plan, coordinate and prepare implementation strategies to meet key project milestone, such as delivery, testing. • Source for quote related to systems / servers warranty renewals. Show less
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Singtel
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Singapore
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Telecommunications
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700 & Above Employee
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Associate Engineer-IP Core network
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Jun 2016 - Feb 2018
• Perform regular preventive maintenance on the Public IP backbone network ,which include Huawei,Alcatel Lucent,Juniper routers and switches.• Implement network changes,such as VPN migration, uplink expansion ,IP pool topup ,deactive/deactivate BGP peering,config IGMP statis route add DHCP relay address , and so on .• Commission/Decommission of network service ,such as Evolve circuit,MSAN and Bizlink.• Support the expansion, upgrades and roll-outs of new network infrastructure involving hardware such as routers and switches, associated software, network monitoring and management systems.• Provide level 3 technical support for any IP Core network service outage and work with the vendors to investigate the logs for root cause analysis and workout a permanent resolution.• Analyze system fault alarm messages and take appropriate actions to rectify them within a specified time..• Carry out maintenance works during the maintenance window regularly.• Respond and attend to faults when called upon by supervisor or from the Operation Centre after office hours.• Monitor the network status via Cacti and syslog Show less
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Associate Engineer-BRAS network
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Jun 2014 - Feb 2018
• Support the decommission and configuration change for BRAS -Juniper router- e320_11-3-3.rel• Carry out network restoration of ADSL network service outage and liaising with vendor and router, switch staff to restore service. • Analyses system fault alarm messages and syslog , take appropriate actions to rectify them within a specified time.• Recover IP pool for FTTH user growth need.• Implement VLAN and physical link migration.• Carry out maintenance works during the silent hours (1am to 5am) regularly.• Respond and attend to faults when called upon by supervisor or from the Operation Centre after office hours.• Liaise and co-ordinate with equipment vendors in resolving technical issues.• Perform standby duty nominated by manager. • Support policemen in and troubleshooting fault by investigating customer accounting record.• Monitor the network status via Cacti and syslog. Show less
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Associate Engineer
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May 2012 - May 2014
• Provide first level technical support for Megapop ,Singnet Elite,Metro Ethernet and Bizlink ,Cplus for Corporate customer within the targeted Service Level.• Manage proactive monitoring service within the targeted Service Level.• Manage coordination within inter-cross operational supports to ensure speedy fault resolution• Coordinating with oversea providers for trouble shooting on oversea data link• Review and improve operational processes to enable operations staff to operate effectively. • Work together with tir 2, to provide network operation support, problem determination and troubleshooting for network incidents and escalate to vendors and management accordingly Show less
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STMicroelectronics
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Switzerland
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Semiconductor Manufacturing
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700 & Above Employee
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Senior Wafer FAB Specialist
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May 2005 - Apr 2009
• Handling of chemicals • Microscope inspections • Running precision equipment • Processing wafers • Accuracy in process documentation and data entry • Assist in general clean room housekeeping responsibilities • Sustain a high level of work in a fast paced clean room environment • Learn quickly following verbal and written instructions • Perform multiple tasks simultaneously and demonstrate excellent manual dexterity • Handling of chemicals • Microscope inspections • Running precision equipment • Processing wafers • Accuracy in process documentation and data entry • Assist in general clean room housekeeping responsibilities • Sustain a high level of work in a fast paced clean room environment • Learn quickly following verbal and written instructions • Perform multiple tasks simultaneously and demonstrate excellent manual dexterity
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Education
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2013 - 2017
National University of Singapore
Bachelor's degree with Merics, Electrical, Electronics and Communications Engineering -
2009 - 2012
Temasek Polytechnic
Diploma, Media & Communication Technology
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