Experience

ConnectureDRX

• United States
• Information Technology & Services
• 100 - 200 Employee

• Data Analyst/Project Manager

  • May 2022 - Present



Homesite Insurance

• United States
• Insurance
• 700 & Above Employee

• Data Science Intern

  • Jan 2022 - Apr 2022



GOW-MAC Instrument Co.

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Data Analyst

  • Oct 2019 - Jul 2020

  • Developed a dashboard visualization for QC reporting with 5 filters and interactive features through Tableau and Microsoft Excel • Boosted customer satisfaction rate by 30% after renovations on the traditional QC reporting strategies • Conducted a regression analysis on product quality classification using Python and IBM Modeler • Detected 95% of the poor-quality instruments correctly and significantly reduced product recall rate • Coordinated with engineers on customer needs to optimize 3 software modules: data acquisition, processing, and instrument control Show less



VENDO

• United States
• Marketing Services
• 1 - 100 Employee

• Marketing Strategy Analytics Intern

  • Jun 2018 - Aug 2018

  • Renovated Sales Reporting strategies (i.e. modeling using R, Sales Forecast spreadsheet using Excel, and dashboard using Tableau) • Utilized A/B Testing to cross-reference and analyze financial data such as Sales Revenue, Ad Spend, and Inventory • Optimized the search engine for keywords, and enhanced Click-Through Rate (CTR) on Amazon product listings by 250% • Combined findings and validated strategies by growing the average customer conversion rate from 16% to 35% • Renovated Sales Reporting strategies (i.e. modeling using R, Sales Forecast spreadsheet using Excel, and dashboard using Tableau) • Utilized A/B Testing to cross-reference and analyze financial data such as Sales Revenue, Ad Spend, and Inventory • Optimized the search engine for keywords, and enhanced Click-Through Rate (CTR) on Amazon product listings by 250% • Combined findings and validated strategies by growing the average customer conversion rate from 16% to 35%



Lehigh University

• United States
• Higher Education
• 700 & Above Employee

• Library IT Service Student Consultant

  • Jan 2018 - Jun 2018

  • Developed a help desk scheduling system as a group leader and enhanced scheduling efficiency by 65% • Solved a variety of software and hardware issues such as IP/VPN configuring and desktop reassembling • Developed a help desk scheduling system as a group leader and enhanced scheduling efficiency by 65% • Solved a variety of software and hardware issues such as IP/VPN configuring and desktop reassembling



Xiaomi Technology

• China
• Technology, Information and Internet
• 700 & Above Employee

• Sales and Operation Analytics Intern

  • Jun 2017 - Jul 2017

  • Coordinated completion and administration of operational data analytics and monitored the compliance of data protection legislation • Served as the lead of seven interns on a project of establishing an on-campus pop-up store at Shenzhen University • Improved foreign customers services by standardizing sales procedures and improved sales revenue on foreign customers by 30% • Received 98% positive ratings when serving foreign customers from 15 different countries • Achieved the “Best Salesman of the Month Award” at the corporate headquarter and rewarded by departmental manager Show less