Office Manager

• Jun 2022 - Present

Office Manager

• Feb 2020 - Mar 2022

Advertising Operations Manager

• Mar 2018 - Apr 2019

Product Manager

• May 2016 - Apr 2019

- Work closely with game developers and localization team to tailor the games for the launching in local or global market - Define and implement product marketing and PR strategy - Own the game operation, and ensure the game’s continuous growth - Analyze game and user data, constantly improve users’ game experience - Manage game related social media - Communicate and collaborate with multiple teams in optimizing game mechanics, UI, artwork, features, user acquisition and engineering

Asia Pacific Customer Service Engineer (Internship)

• Nov 2015 - Jan 2016

• Assist in providing 1st level customer service and technical support to Customers, Field personnel and VARs that are experiencing computer system issues which include network security products • Assist to provide timely updates and progress reports to our customers and record them clearly in our case tracking system • Escalate and explain problems with clarity to Senior 2nd Level and Advanced Technical Support Engineers. • Keep their Manager and key personnel within RSA updated on outstanding and important issues • Compose technical solutions, for inclusion into the corporate knowledge database. • Make effective use of the existing Customer Services support databases and resources internally and externally. Search knowledge base for solutions to customer problems and utilise relevant solutions. • Bring Customer reported problems to a resolution in a timely manner

Secretary-General and Admin Coordinator

• Aug 2015 - Nov 2015

- Managing the delivery of administrative support activities and work collaboratively with Colleges, Educational agents, Migration agents and Customers - Preparing documentation in draft and final format for customers' school, visa and other application - Answering a phone line, responding to enquiries and booking appointments - Welcoming incoming visitors and manage mail/e-mail/calls and action appropriately - Assisting with administrative tasks - Managing the delivery of administrative support activities and work collaboratively with Colleges, Educational agents, Migration agents and Customers - Preparing documentation in draft and final format for customers' school, visa and other application - Answering a phone line, responding to enquiries and booking appointments - Welcoming incoming visitors and manage mail/e-mail/calls and action appropriately - Assisting with administrative tasks