Experience

Contfinity Pte Ltd

• Singapore
• Information Technology & Services
• 1 - 100 Employee

• Junior Network Engineer

  • May 2023 - Present



Microcool Technologies Pte Ltd

• Singapore
• Software Development
• 1 - 100 Employee

• IT Executive

  • Mar 2018 - Apr 2023

  - Manage and maintain the company's IT assets, including hardware and software, and ensure they are properly tracked and updated.- Monitor and manage networking equipment, including Sangfor firewall and Cisco switchs, to ensure the smooth operation of the company's network.- Use stock checking software to manage inventory and ensure accurate records are kept (Software was develop using github).- Work with the IT team to provide support and troubleshoot issues as they arise.- Stay up to date with new technologies and make recommendations for improvements and upgrades.- Manage relationships with third-party vendors for IT asset management and networking equipment. Show less

• Data Center Technician

  • Jul 2018 - Jan 2022

  - To perform routine maintenance tasks such as firmware upgrades and patching to keep network equipment up to date (Monthly).- To perform physical layer troubleshooting, including LAN, WAN cable testing and replacement, to maintain network connectivity of the network equipment. - To troubleshoot and resolve hardware issues, and manage hardware replacement such as server Hard Disk, SSD, RAM, power supply cable and etc.- Maintain accurate inventory records of network equipment, including serial numbers, asset tags, and rack locations, using asset management software.- Assist with installation and configuration of new network equipment such cisco switch and cisco firewall in data center(Equinix). Show less



AccPro Computer Systems Pte Ltd

• Singapore

• Customer Service Technical Support

  • Jun 2015 - Aug 2017

  - To resolve the accounting software networking issue such as file sharing between client pc, Local Area Network(LAN) and etc. - Collaborate with internal team members to troubleshoot/resolve technical issues regarding the accounting software. - Conduct the accounting software demo to the clients and walkthrough the guidelines on how to use the software. - To ensure our customer to get the accurate financial records by monitoring and reconciling accounts, preparing journal entries, and maintaining balance sheets. - To perform day to day cold call with the clients and keep update the status and feedback of the customer, written the progress and result into company reporting software. - Providing accounting support to the clients and troubleshooting their accounting issue within the software itself. - Providing technical IT support such as hardware/software installation on site and troubleshooting on the issue within the accounting software. Show less